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rohit1908
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Display Issue - Dim Display for Dell Inspiron 5000 (Model 5547) - Touch Screen Display with i7 4th Gen Processor and 16 GB RAM

I have Dell Inspiron 5547 laptop (Touch Screen, 15 inches, 16 GB RAM and i7 4th Gen processor, Out of Warranty). Some days back, suddenly the display went dim and anything is hardly visible. After some initial investigation, the display chip (may be VGA or LED display chip) on the motherboard appears to be burnt out (may be due to voltage surge). Even the numbers printed on the chip is not readable because of which it is difficult for the local repairing shops to repair this problem.

I think Dell India Service Center doesn't deal with chip level repair and hence replacing motherboard is the only way they can fix this. This will be very costly (considering that the laptop is not under warranty so will have to pay for warranty extension, motherboard replacement and repair service) and time consuming.

Hence, to avoid all this I have come here to seek some assistance.

If there are anyone using the same laptop (Inspiron 5000 series 5547 Touch Screen Display with i7 4th Gen Processor and 16 GB RAM) then could you please take a clear picture of your laptop's motherboard or if you recognize the display chip then only that should be sufficient. In this case, I can read the chip related number from the image and try to repair it.

What are the charges for buying a warranty for the laptop, motherboard of my laptop and repairing charge? 

Request your response and help.

Regards,

Rohit Kumar

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RE: Display Issue - Dim Display for Dell Inspiron 5000 (Model 5547) - Touch Screen Display with i7 4th Gen Processor and 16 GB RAM

You'll have to call Dell about the possibility of a warranty extension;  in the US, it's sometimes possible but will likely run over $300 -- or about what a board replacement would cost.

If you're getting video, the GPU is OK -- and it's more likely the power circuit to the backlight that's bad.  It'll likely cost as much to repair as to replace the board -- though you'll still be putting $300-400 into an out of warranty system, so replacing the system may be a better idea (if you do this, consider buying a 3-year warranty with the next system).

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