chbau
1 Copper

RE: Distorted audio on XPS 13

I am yet another Dell XPS 13 with exactly this same problem.

You might be on to something with suggesting that it has to do with memory usage.

Distortion occurs randomly when streaming videos. When I close the browser, wait for the RAM usage to go down, reopen the same browser and stream the same video without touching any audio settings, the distortion is gone..

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jrbedford
1 Nickel

RE: Distorted audio on XPS 13

I get this issue on my XPS 13 as well. I've tried a variety of different drivers with no luck. I'm quite tired of it.

I haven't monitored RAM to see if there's coincidence... but it seems like it could be. After I reboot, the problem goes away for a while, then once it comes back it repeats pretty quickly.

A relatively quick workaround for the issue (in order to not have to reboot) is to disable and reenable the audio hardware. This makes the distortion stop for a while at least.

I found a script online which makes this doable by executing a command file. Put the following code (from "rem" thru "exit") into a .bat file, then double click to execute. It'll ask for permission, then it'll restart the appropriate audio hardware. I think it needs to be "run as administrator" which you can set by right-clicking the file, going to Properties, then setting the "run as administrator" check box.


rem Written for buggy audio drivers that need to be restarted
rem In my case, the Claro 8.18 drivers bug out every once in a while on Windows 10, and need restarting to not sound poppy

@echo off
goto check_Permissions

:check_Permissions
echo Administrative permissions required to run this script. Checking...

net session >nul 2>&1
if %errorLevel% == 0 (
goto gotAdmin
) else (
goto UACPrompt
)

pause >nul
exit


:gotAdmin
pushd "%CD%"
CD /D "%~dp0"
net stop audiosrv /y
net stop AudioEndpointBuilder /y
net start audiosrv
net start AudioEndpointBuilder
rem This next line is just for my configuration, or anyone else that has Razer headphones
rem net start RzSurroundVADStreamingService
exit

:UACPrompt
echo Set UAC = CreateObject^("Shell.Application"^) > "%temp%\getadmin.vbs"
set params = %*:"=""
echo UAC.ShellExecute "cmd.exe", "/c ""%~s0"" %params%", "", "runas", 1 >> "%temp%\getadmin.vbs"
"%temp%\getadmin.vbs"
del "%temp%\getadmin.vbs"
exit /B

Jim Coates
6 Gallium

RE: Distorted audio on XPS 13

I get this issue on my XPS 13

Hello. Thank you for taking the time to post your solution. It would be helpful for me if you would reply back with the full model name of the laptop (XPS 9343, 9350, 9360, etc.). Thanks.

Jim Coates -- 15 years on the Dell Laptop Audio boards -- since 2/6/04 

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danelder
1 Copper

RE: Distorted audio on XPS 13

Same problem here, came to this thread looking for solutions and it appears that after a year there are still none. I have the XPS 13 9343 and am frustrated by the problem, I am posting here to add to the growing list of XPS owners reporting the same symptom.

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jrbedford
1 Nickel

RE: Distorted audio on XPS 13

jimco,

Sorry, only just noticed your request! I would not call the script I posted a "solution" but rather a "workaround". A solution would be updated drivers that fix the problem, which I have still not discovered.

My laptop is an XPS 13 9343 (system sku 0665, whatever that means). Currently running all of the latest BIOS and drivers that I have found. Still experiencing the issue from time to time. Still incredibly annoying (but not as bad as the previous issues w/ space bar adding spaces all of the place or the cursor jumping around, both of which were nearly completely fixed by BIOS updates I think).

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Punk_Out
1 Copper

RE: Distorted audio on XPS 13

Does this work for sure?

I am using a Inspiron 15-3552 4.0.13 and I have this issue all the time. It's driving me nuts that I cannot find a simple solution. I don't no much about the BiOS or how to do disable the C-state. Could you leave some instructions to help me out?

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JaksaMaric
1 Copper

RE: Distorted audio on XPS 13

Well after almost 2 years this issue was never fully fixed. Updating drivers works for a little while but soon enough the distorted audio comes back.

I tried ALL the fixes out there and nothing fixed the problem permanently. It always creeps back and it's so annoying and frustrating! Especially considering that this laptop cost me more than $1500! Laptops that I bought in high school that cost $200 didn't have such an issue.

Which is really sad for Dell. I tried my best to avoid buying a Macbook and Dell XPS 13 looked like the best option. I don't think I will ever make this mistake again. Soon I will be selling off my XPS 13, enough is enough.

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JaksaMaric
1 Copper

RE: Distorted audio on XPS 13

I guess the answer is simple, at least for me, never buy Dell again. If their high end laptops are like this then why would I look at buying anything else from them again!?

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Suki69
1 Nickel

RE: Distorted audio on XPS 13

@punk_out

Each BIOS is different so can't help you with that. Furthermore did disabling the C-state in the end not fully solve the problem. It got less, but did not go away completely.

@JaksaMaric

Agree 100%! Next laptop will be an Asus UX490 for me.

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Jim Coates
6 Gallium

RE: Distorted audio on XPS 13

My laptop is an XPS 13 9343

I would not call the script I posted a "solution" but rather a "workaround".

Right. I added a paragraph in the XPS 9343 section of the Recent Issues FAQ, with a link to this thread. Thank you.

Jim Coates -- 15 years on the Dell Laptop Audio boards -- since 2/6/04 

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