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Rie4510
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Driver unrecognized Inspiron 17r5720

I am having issues with a driver titled BCM43142A0, which I have since found out has something to do w/Bluetooth.    My 17r5720 does not recognize it. please help  Smiley Happy

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3 Replies

RE: Driver unrecognized Inspiron 17r5720

Hi Rie4510,

Please check in Device manager if the Device has any exclamation marks on it. I request you to provide me the Hardware ID of that device. Right click the Device , click “Properties”, select “Details” tab, click the dropdown menu under “Property” and select “Hardware Ids”, please take a screen shot and post it in the reply, so that I can search for the right drivers. 

Also post the operating system installed in the computer.

Awaiting your response!

Thanks & Regards,
Nikhil D
#iworkfordell

To know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region US Customers; India Customers. For Dell Support videos click Here

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Rie4510
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RE: Driver unrecognized Inspiron 17r5720

 Hey!!! 

Screen shot wouldn't work, but here is the info under Ids

USB\VID_0A5C&PID_21D7&REV_0112
USB\VID_0A5C&PID_21D7

 

Windows 7 Professional

THANKS FOR YOUR ANTICIPATED HELP!!!

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RE: Driver unrecognized Inspiron 17r5720

Hi Rie4510,

Please click this link: http://dell.to/17724NG

Click Download file and install the drivers’ accordingly and restart the computer.

Please check and post the results.

Thanks & Regards,
Nikhil D
#iworkfordell

To know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region US Customers; India Customers. For Dell Support videos click Here

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