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JGArro
1 Copper

E5270 Biometric service stopped working error multiple times per day

Hi


The fingerprint scanner on my Dell has been faulty for a while now. When I got the Laptop I installed Dell security software, the one where you can put your fingerprint in for logging in, and used it. That program caused many BSODs per day so I had to remove it but now when using windows Hello fingerprint reading for logging in sometimes the scanner won't work and under signin options there is no option for fingerprint scanner. When checking the reliability history later it shows that Windows Biometric service stopped working. OS is win10 pro.

Problem signature:

Problem Event Name:    APPCRASH
Application Name:    svchost.exe_WbioSrvc
Application Version:    10.0.10586.0
Application Timestamp:    5632d7ba
Fault Module Name:    KERNELBASE.dll
Fault Module Version:    10.0.10586.589
Fault Module Timestamp:    57cf948c
Exception Code:    c0000420
Exception Offset:    0000000000071f28
OS Version:    10.0.10586.2.0.0.256.48
Locale ID:    1061
Additional Information 1:    7e7c
Additional Information 2:    7e7cc7cf484da605bb726f7f3f507e65
Additional Information 3:    0e5e
Additional Information 4:    0e5e0a470acc17533272f0de20bcef23

I have installed many different drivers, even updated the BIOS but the problem still persists. Any ideas?

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1 Reply
Moderator
Moderator

RE: E5270 Biometric service stopped working error multiple times per day

Thank you for your message.


Open device manager & check if you have the latest version of driver under biometric devices.


Check if there is a Control Vault device installed


Please enter the service tag of your computer on this link http://dell.to/1SZoqSB  download & reinstall the Dell data protection & Security tools driver from security section & restart.


There could be driver error is the fingerprint reader is not compatible with Windows 10. You can check if your system is windows 10 compatible by click on this link  http://dell.to/1XPOVOq

Dell-SreejithR
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