E6520: Fingerprint reader not working

Hi,

I've got a brand new E6520 that runs Windows 7 Professional.

I then first installed all updates through Windows Update and Dell Client System Update.
(Btw, Client System Update keeps telling me I should install updates for "Intel Unified AMT 7 Management Interface Driver" and "Dell Multi-Touch Touchpad" - no matter how often I install those, something seems broken here.)

Then I tried to register my fingerprints in "Dell Data Protection Access" - but it wouldn't recognize my finger. It just didn't show any progress at all and then somewhen it would time out "due to inactivity."

Then I uninstalled everything, updated the firmware, installed the driver package without the Control Vault etc. etc. - after many reboots, I finally managed to get the Windows Biometric Framework version to work (as described in the installation notes of the Control Vault WBF version).
Now I can start the Broadcom app from the Control Panel. Finally!
It even asks me to register my fingerprints - but then, nothing happens! Again.

It seems as if neither the "Control Vault" version nor the WBF version seem to recognize my fingerprint. They behave just as if I never put my finger on the sensor at all.
In the device manager, everything looks good, now exclamation marks or anything.

I find it hard to believe that the sensor itself is broken as this is a brand-new PC and the "Control Vault w/ Fingerprint Touch Sensor" shows up in the device manager...

I have also played around with the TPM settings in the BIOS and installed the UPEK/AuthenTec WBF driver, all to no luck.

Any help will be HIGHLY appreciated.
Thank you!!

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13 Replies
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swinster
6 Indium

Re: E6520: Fingerprint reader not working

Hi There,

I have just come across this problem on out new E series laptop. We purchased several E machines (6320, 6420 and 6520) and I'm in the process of creating a Windows 7 64 bit image for them all. I followed the Re-imaging documentation from Dell

<ADMIN NOTE: Broken link has been removed from this post by Dell>

 to the letter but ended up having the same issues. After trawling through the Dell driver’s pages and read each of the pieces of info that accompanies the software downloads, I believe I have come up with a solution that will resolve all problems. Most of the text have been taken from Dells own info, however, I have not found a location where all the information is present in one place. Maybe they could update the above document to outline the additional steps required.

Install the OS and follow the instructions for adding the addition devices drivers and application as per the E-Family Re-Image Guide (as in the above link). You are mainly concerned with section 2.5 and 2.6. However, at section 2.6.11 STOP, and read below:

At section 2.6.11, follow these instructions from Dell:

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NOTE: Installation order is very important – use the following procedure, including reboots or the software will not function properly:

1. Download the following software packages and install in the order listed below:

a. Dell Data Protection | Access | Drivers Package (Package R308326, (available in the Dell Data Protection section of the driver page)
i. Double click package filename and select Custom installation Setup Type
ii. Uncheck the Dell ControlVault box
iii. Continue to follow the wizard installation instructions until completed

b. Dell ControlVault Windows Biometric Framework Driver package (available in the Security section of the driver page)
i. Double click package filename and follow the wizard installation instructions
ii. Go to the C:\dell\drivers\RXXXXXX\USH64 folder and double click on CVHCI64.msi and follow the wizard installation instructions until completed
iii. Reboot - * see note below

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* NOTE - In addition, when installing the Dell ControlVault Firmware (see below), the TPM setting must be set to enabled/deactivated in BIOS for the USH firmware to be updated. If you havn't done this make sure you enter the BIOS during the reboot and enable TPM and set to deactivate

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c. Dell ControlVault Firmware (package R309311 available in the Security section of the driver page)
i. Double click package filename and follow the wizard installation instructions
ii. Go to C:\dell\drivers\RXXXXXX\firmware folder and double click on ushupgrade.exe and follow the wizard installation instructions
iii. In the pop up dialog window press the Start button
iv. When installation is completed press the Restart button. The system will reboot.

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2. Enable ControlVault Windows Biometric Framework feature (Start->All Programs->Broadcom->USH Tools and click on ControlVault WBF
a. In pop up dialog window select Enable and the press the Set button.
b. Press the Exit button
c. Allow time for any windows updates to complete

Errata Data:
Windows Update may sometimes conflict with the installation of the Dell ControlVault Windows Biometric Framework driver installation and not allow proper installation. To identify if this occurs, go to Device Manager (Start->My Computer->Properties->Device Manager) and click on “Biometric Devices” and notice if there is a yellow exclamation mark (yellow bang) on the “ControlVault w/Fingerprint swipe sensor”. If this is so, right click on “ControlVault w/Fingerprint swipe sensor” and select Update Driver and choose “Browse my computer for driver software. Wait until Driver has been detected and installed (~30 secs).

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3. Now you can install the rest of the DDP packages

a) Dell Data Protection | Access | Middelware (Package R308511, (available in the Dell Data Protection section of the driver page). Reboot (just to be sure)

a) Dell Data Protection | Access | Application (Package R308585 (available in the Dell Data Protection section of the driver page). Reboot (just to be sure)

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Should you have already installed the DDPA, then follow the following steps and then repeat the instructions above.

Completely uninstall (Start->Control Panel-> Programs and Features) any previously installed Biometric Authentication Software before installing the Dell ControlVault Windows Biometric Windows Driver:
• Dell ControlPoint Security Manager
• Dell Data Protection | Access | Drivers
• Dell Data Protection | Access | Middleware
• Dell Data Protection | Access
• Any non-Dell Windows Biometric Framework Drivers or Applications

(basically everything I have listed above, then start over)

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I think that should about cover it. I have found no need to install wither the Control Vault driver (in the Security section). In fact, when trying to do so I simply get a message that a more up to date driver is already installed.

 

Chris

 

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swinster
6 Indium

Re: E6520: Fingerprint reader not working

In addiiton the note above, if you are building an image for a base set of machines (as I'm doing for the £5320, 6420 and 6520), you will need not only to install the image, but also to re-complete section 1.c) and 2) as listed above (i.e. re-install the Control vault firmware and re-enable the control vault biometric tramework on each machine you have just imaged! I can't see any other way of doing this????

As part of testing, I have tried to test out the enroling of fingerprints and smart cards. As the dat for these are stored on the indivual machines and not on the HDD (I think), it would seem wise to reset all the security setting prior to generalizing an image. We have self encrypting drives which i also think would be a bad idea to set up prior to imaging.

If anyone knows of any links to documentation to setting up the security on these device and the best mothds of doing so, I would appreciate it. This would include not only things like the device security, but also the enroling of the devices into the Intel AT system.

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swinster
6 Indium

Re: E6520: Fingerprint reader not working

Arggghhhh. Just created my base image whilst in audit mode, then ran sysprep and generalised, however, when I now go to enrol my fingerprints the Dell Data Protection Access I get the same "NoFinger Print Reader found" error, with the error code of  RN:02000051. I'm loathed to have to complete the above steps on every machine - thats why we create an image!

It would be nice if someone from Dell could pipe into this one.

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swinster
6 Indium

Re: E6520: Fingerprint reader not working

Looks like disabling the Windows Biometrics option within the Broadcom USH Tools then re-enabling make the device work with DDP. HOWEVER, I could no longer get the fingerprint reader to be seen in pre-windows boot!!!!!

Jees. Why is this so hard to get set up and function in a stable fashion????

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Re: E6520: Fingerprint reader not working

I tried that, too, didn't work for me.

Still haven't had the time to reinstall Windows... Customer support doesn't no anything either.

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swinster
6 Indium

Re: E6520: Fingerprint reader not working

Right. I have now re-loaded the base Windows 7 image taken whilst in Audit mode and an Unattended install. I can confirm that everything works as expected here. I can configure the fingerprint reader, TPM Control Vault etc with no issues - the fingerprint reader is fully functional and I am able to enrol fingerprints into the base admin account. The finger print reader is usable within DDP and also is found and configured correctly in pre OS, thus allowing for single sign on. If I look at the Control Vault  in DDP and it says that the "Users are enrolled".

I then reset the security system via DDP, andI then run "sysprep /oodb /generalise" is get a usable image for the other machines. Once the syspreped image is started and the system re-installs itself, however, as soon as t start up DDP and try to enrol a finger print, I get the "No Finger Print Reader found" error, with the error code of  RN:02000051. This time, I tried to disable and re-enable the Windows Biometrics option within the Broadcom USH Tools, but still got the same error.

I think I deleted the Biometric Fingerprint device and re-scanned the hardware prior to my post a couple of posts ago, but whilst I go the finger print reader functional within Windows, it was temperamental and didn't work in Pre OS. In addition when I did manage to enrol an fingerprint, the Control Vault told me that NO Users were enrolled. Maybe I should have then deleted the Control Vault Fingerprint device and re-scanned so see what that would do????

This means that the idea of building a re-usable image for these machines could be very difficult to work. The Imaging Guide does not go into an further detail.

HELP..................................................

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rocketman2011
6 Indium

Re: E6520: Fingerprint reader not working

Which Biometric fingerprint method do you plan to use?   WBF or  DDPA ? I can help you for either one

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Re: E6520: Fingerprint reader not working

Neither method worked for me. I don't care which method the reader uses as long as it works.

I'm already considering just leaving it as is just to save me the hassle of reinstalling Windows...

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Re: E6520: Fingerprint reader not working

Thanks, it works. Though the release numbers (RXXXXXXX) have changed now. emoticon.Smile.title

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