E7470 BSOD when removed from Docking station

Have 3 7470s getting BSOD since updating to BIOS 1.17.5. The other almost 20 on older version are fine. 1 crashes on every undock. The other 2 are crashing while docked.

Google on APC_INDEX_MISMATCH

I too have bluescreens  with very similar dump files on Dell E7470 bios version 1.17.5.

(twice when plugging an HDMI external display and once just opening an application)

My other E7470 are not at same bios have not seen this issue either.

I have just downgraded my bios to 1.16.4 and see if the problem goes away.

Thanks -TC

Microsoft (R) Windows Debugger Version 10.0.14321.1024 AMD64

Copyright (c) Microsoft Corporation. All rights reserved.

Loading Dump File [C:\TonyStuff\MyDocuments\DebugDiag\Reports\121217-5912-01.dmp]

Mini Kernel Dump File: Only registers and stack trace are available

WARNING: Whitespace at end of path element

************* Symbol Path validation summary **************

Response                         Time (ms)     Location

OK                                             C:\symbols

Symbol search path is: C:\symbols;SRV*C:\symbolscache*msdl.microsoft.com/.../symbols

Executable search path is:

Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64

Product: WinNt, suite: TerminalServer SingleUserTS

Built by: 7601.23915.amd64fre.win7sp1_ldr.170913-0600

Machine Name:

Kernel base = 0xfffff800`0300c000 PsLoadedModuleList = 0xfffff800`0324e750

Debug session time: Tue Dec 12 11:20:41.125 2017 (UTC - 6:00)

System Uptime: 0 days 0:50:24.299

Loading Kernel Symbols

...............................................................

................................................................

............................................

Loading User Symbols

Loading unloaded module list

.............

*******************************************************************************

*                                                                             *

*                        Bugcheck Analysis                                    *

*                                                                             *

*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1, {7722bdaa, 0, ffff, fffff8800e09eb60}

Probably caused by : ntkrnlmp.exe ( nt!KiSystemServiceExit+245 )

Followup:     MachineOwner

---------

1: kd> !analyze -v

*******************************************************************************

*                                                                             *

*                        Bugcheck Analysis                                    *

*                                                                             *

*******************************************************************************

APC_INDEX_MISMATCH (1)

This is a kernel internal error. The most common reason to see this

bugcheck is when a filesystem or a driver has a mismatched number of

calls to disable and re-enable APCs. The key data item is the

Thread->CombinedApcDisable field. This consists of two separate 16-bit

fields, the SpecialApcDisable and the KernelApcDisable. A negative value

of either indicates that a driver has disabled special or normal APCs

(respectively) without re-enabling them; a positive value indicates that

a driver has enabled special or normal APCs (respectively) too many times.

Arguments:

Arg1: 000000007722bdaa, Address of system call function or worker routine

Arg2: 0000000000000000, Thread->ApcStateIndex

Arg3: 000000000000ffff, (Thread->SpecialApcDisable << 16) | Thread->KernelApcDisable

Arg4: fffff8800e09eb60, Call type (0 - system call, 1 - worker routine)

Debugging Details:

------------------

DUMP_CLASS: 1

DUMP_QUALIFIER: 400

BUILD_VERSION_STRING:  7601.23915.amd64fre.win7sp1_ldr.170913-0600

SYSTEM_MANUFACTURER:  Dell Inc.

SYSTEM_PRODUCT_NAME:  Latitude E7470

SYSTEM_SKU:  06DC

BIOS_VENDOR:  Dell Inc.

BIOS_VERSION:  1.17.5

BIOS_DATE:  07/11/2017

BASEBOARD_MANUFACTURER:  Dell Inc.

BASEBOARD_PRODUCT:  0T6HHJ

BASEBOARD_VERSION:  A00

DUMP_TYPE:  2

BUGCHECK_P1: 7722bdaa

BUGCHECK_P2: 0

BUGCHECK_P3: ffff

BUGCHECK_P4: fffff8800e09eb60

FAULTING_IP:

+0

00000000`7722bdaa ??              ???

CPU_COUNT: 4

CPU_MHZ: af8

CPU_VENDOR:  GenuineIntel

CPU_FAMILY: 6

CPU_MODEL: 4e

CPU_STEPPING: 3

CPU_MICROCODE: 6,4e,3,0 (F,M,S,R)  SIG: BA'00000000 (cache) BA'00000000 (init)

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

BUGCHECK_STR:  0x1

PROCESS_NAME:  audiodg.exe

CURRENT_IRQL:  0

ANALYSIS_SESSION_HOST:  4X6SKC2

ANALYSIS_SESSION_TIME:  12-12-2017 14:26:55.0419

ANALYSIS_VERSION: 10.0.14321.1024 amd64fre

LAST_CONTROL_TRANSFER:  from fffff8000307c3a9 to fffff8000307ce00

STACK_TEXT:  

fffff880`0e09e928 fffff800`0307c3a9 : 00000000`00000001 00000000`7722bdaa 00000000`00000000 00000000`0000ffff : nt!KeBugCheckEx

fffff880`0e09e930 fffff800`0307c2e0 : fffffa80`296ee410 00000000`00d0dee8 fffff880`0e09ea88 00000000`00000001 : nt!KiBugCheckDispatch+0x69

fffff880`0e09ea70 00000000`7722bdaa : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceExit+0x245

00000000`00d0deb8 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x7722bdaa

STACK_COMMAND:  kb

THREAD_SHA1_HASH_MOD_FUNC:  713a38487ff3d82058f51d9870e0b3de39cbf964

THREAD_SHA1_HASH_MOD_FUNC_OFFSET:  561f1421a866d36916a994b3bd23a42b1aea0bb5

THREAD_SHA1_HASH_MOD:  2a7ca9d3ab5386d53fea7498e1d81b9c4a4c036b

FOLLOWUP_IP:

nt!KiSystemServiceExit+245

fffff800`0307c2e0 4883ec50        sub     rsp,50h

FAULT_INSTR_CODE:  50ec8348

SYMBOL_STACK_INDEX:  2

SYMBOL_NAME:  nt!KiSystemServiceExit+245

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nt

IMAGE_NAME:  ntkrnlmp.exe

DEBUG_FLR_IMAGE_TIMESTAMP:  59b946d1

IMAGE_VERSION:  6.1.7601.23915

FAILURE_BUCKET_ID:  X64_0x1_SysCallNum_4_nt!KiSystemServiceExit+245

BUCKET_ID:  X64_0x1_SysCallNum_4_nt!KiSystemServiceExit+245

PRIMARY_PROBLEM_CLASS:  X64_0x1_SysCallNum_4_nt!KiSystemServiceExit+245

TARGET_TIME:  2017-12-12T17:20:41.000Z

OSBUILD:  7601

OSSERVICEPACK:  1000

SERVICEPACK_NUMBER: 0

OS_REVISION: 0

SUITE_MASK:  272

PRODUCT_TYPE:  1

OSPLATFORM_TYPE:  x64

OSNAME:  Windows 7

OSEDITION:  Windows 7 WinNt (Service Pack 1) TerminalServer SingleUserTS

OS_LOCALE:  

USER_LCID:  0

OSBUILD_TIMESTAMP:  2017-09-13 09:55:13

BUILDDATESTAMP_STR:  170913-0600

BUILDLAB_STR:  win7sp1_ldr

BUILDOSVER_STR:  6.1.7601.23915.amd64fre.win7sp1_ldr.170913-0600

ANALYSIS_SESSION_ELAPSED_TIME: 46d

ANALYSIS_SOURCE:  KM

FAILURE_ID_HASH_STRING:  km:x64_0x1_syscallnum_4_nt!kisystemserviceexit+245

FAILURE_ID_HASH:  {e506ede0-d282-2e4c-5056-6cb373197a73}

Followup:     MachineOwner

I too have a Dell E7470 running windows 7, I got the same BSOD, 3 times ,  (Twice pluging an HDMI monitor in, and other just starting an application), APC_INDEX_MISMATCH (1), all pointing to process:  audiodg.exe when I upgraded to Bios 1.17.5 also.

I am testing down grading the bios to 1.16.4 to see if the these go away.  I am not seeing this on my other E7470 but they were not on this version of bios of 1.17.5.

Here is a sample of my debug when plugging an HDMI monitor.

Microsoft (R) Windows Debugger Version 10.0.14321.1024 AMD64

Copyright (c) Microsoft Corporation. All rights reserved.

Loading Dump File [C:\TonyStuff\MyDocuments\DebugDiag\Reports\121217-5912-01.dmp]

Mini Kernel Dump File: Only registers and stack trace are available

WARNING: Whitespace at end of path element

************* Symbol Path validation summary **************

Response                         Time (ms)     Location

OK                                             C:\symbols

Symbol search path is: C:\symbols;SRV*C:\symbolscache*msdl.microsoft.com/.../symbols

Executable search path is:

Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64

Product: WinNt, suite: TerminalServer SingleUserTS

Built by: 7601.23915.amd64fre.win7sp1_ldr.170913-0600

Machine Name:

Kernel base = 0xfffff800`0300c000 PsLoadedModuleList = 0xfffff800`0324e750

Debug session time: Tue Dec 12 11:20:41.125 2017 (UTC - 6:00)

System Uptime: 0 days 0:50:24.299

Loading Kernel Symbols

...............................................................

................................................................

............................................

Loading User Symbols

Loading unloaded module list

.............

*******************************************************************************

*                                                                             *

*                        Bugcheck Analysis                                    *

*                                                                             *

*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1, {7722bdaa, 0, ffff, fffff8800e09eb60}

Probably caused by : ntkrnlmp.exe ( nt!KiSystemServiceExit+245 )

Followup:     MachineOwner

---------

1: kd> !analyze -v

*******************************************************************************

*                                                                             *

*                        Bugcheck Analysis                                    *

*                                                                             *

*******************************************************************************

APC_INDEX_MISMATCH (1)

This is a kernel internal error. The most common reason to see this

bugcheck is when a filesystem or a driver has a mismatched number of

calls to disable and re-enable APCs. The key data item is the

Thread->CombinedApcDisable field. This consists of two separate 16-bit

fields, the SpecialApcDisable and the KernelApcDisable. A negative value

of either indicates that a driver has disabled special or normal APCs

(respectively) without re-enabling them; a positive value indicates that

a driver has enabled special or normal APCs (respectively) too many times.

Arguments:

Arg1: 000000007722bdaa, Address of system call function or worker routine

Arg2: 0000000000000000, Thread->ApcStateIndex

Arg3: 000000000000ffff, (Thread->SpecialApcDisable << 16) | Thread->KernelApcDisable

Arg4: fffff8800e09eb60, Call type (0 - system call, 1 - worker routine)

Debugging Details:

------------------

DUMP_CLASS: 1

DUMP_QUALIFIER: 400

BUILD_VERSION_STRING:  7601.23915.amd64fre.win7sp1_ldr.170913-0600

SYSTEM_MANUFACTURER:  Dell Inc.

SYSTEM_PRODUCT_NAME:  Latitude E7470

SYSTEM_SKU:  06DC

BIOS_VENDOR:  Dell Inc.

BIOS_VERSION:  1.17.5

BIOS_DATE:  07/11/2017

BASEBOARD_MANUFACTURER:  Dell Inc.

BASEBOARD_PRODUCT:  0T6HHJ

BASEBOARD_VERSION:  A00

DUMP_TYPE:  2

BUGCHECK_P1: 7722bdaa

BUGCHECK_P2: 0

BUGCHECK_P3: ffff

BUGCHECK_P4: fffff8800e09eb60

FAULTING_IP:

+0

00000000`7722bdaa ??              ???

CPU_COUNT: 4

CPU_MHZ: af8

CPU_VENDOR:  GenuineIntel

CPU_FAMILY: 6

CPU_MODEL: 4e

CPU_STEPPING: 3

CPU_MICROCODE: 6,4e,3,0 (F,M,S,R)  SIG: BA'00000000 (cache) BA'00000000 (init)

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

BUGCHECK_STR:  0x1

PROCESS_NAME:  audiodg.exe

CURRENT_IRQL:  0

ANALYSIS_SESSION_HOST:  4X6SKC2

ANALYSIS_SESSION_TIME:  12-12-2017 14:26:55.0419

ANALYSIS_VERSION: 10.0.14321.1024 amd64fre

LAST_CONTROL_TRANSFER:  from fffff8000307c3a9 to fffff8000307ce00

STACK_TEXT:  

fffff880`0e09e928 fffff800`0307c3a9 : 00000000`00000001 00000000`7722bdaa 00000000`00000000 00000000`0000ffff : nt!KeBugCheckEx

fffff880`0e09e930 fffff800`0307c2e0 : fffffa80`296ee410 00000000`00d0dee8 fffff880`0e09ea88 00000000`00000001 : nt!KiBugCheckDispatch+0x69

fffff880`0e09ea70 00000000`7722bdaa : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceExit+0x245

00000000`00d0deb8 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x7722bdaa

STACK_COMMAND:  kb

THREAD_SHA1_HASH_MOD_FUNC:  713a38487ff3d82058f51d9870e0b3de39cbf964

THREAD_SHA1_HASH_MOD_FUNC_OFFSET:  561f1421a866d36916a994b3bd23a42b1aea0bb5

THREAD_SHA1_HASH_MOD:  2a7ca9d3ab5386d53fea7498e1d81b9c4a4c036b

FOLLOWUP_IP:

nt!KiSystemServiceExit+245

fffff800`0307c2e0 4883ec50        sub     rsp,50h

FAULT_INSTR_CODE:  50ec8348

SYMBOL_STACK_INDEX:  2

SYMBOL_NAME:  nt!KiSystemServiceExit+245

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nt

IMAGE_NAME:  ntkrnlmp.exe

DEBUG_FLR_IMAGE_TIMESTAMP:  59b946d1

IMAGE_VERSION:  6.1.7601.23915

FAILURE_BUCKET_ID:  X64_0x1_SysCallNum_4_nt!KiSystemServiceExit+245

BUCKET_ID:  X64_0x1_SysCallNum_4_nt!KiSystemServiceExit+245

PRIMARY_PROBLEM_CLASS:  X64_0x1_SysCallNum_4_nt!KiSystemServiceExit+245

TARGET_TIME:  2017-12-12T17:20:41.000Z

OSBUILD:  7601

OSSERVICEPACK:  1000

SERVICEPACK_NUMBER: 0

OS_REVISION: 0

SUITE_MASK:  272

PRODUCT_TYPE:  1

OSPLATFORM_TYPE:  x64

OSNAME:  Windows 7

OSEDITION:  Windows 7 WinNt (Service Pack 1) TerminalServer SingleUserTS

OS_LOCALE:  

USER_LCID:  0

OSBUILD_TIMESTAMP:  2017-09-13 09:55:13

BUILDDATESTAMP_STR:  170913-0600

BUILDLAB_STR:  win7sp1_ldr

BUILDOSVER_STR:  6.1.7601.23915.amd64fre.win7sp1_ldr.170913-0600

ANALYSIS_SESSION_ELAPSED_TIME: 46d

ANALYSIS_SOURCE:  KM

FAILURE_ID_HASH_STRING:  km:x64_0x1_syscallnum_4_nt!kisystemserviceexit+245

FAILURE_ID_HASH:  {e506ede0-d282-2e4c-5056-6cb373197a73}

Followup:     MachineOwner

I too have the same debug analysis pointing to audiodg.exe but when plugging in HDMI external monitor and once just opening an application.  I am testing a downgraded bios version 1.16.4.

I was at 1.17.5 running a Dell E7470 with Windows 7.

I am also receiving the same error, but slightly different. This is confirmed on 3 different E7470s while either on a dock or removed from a docking station.

==================================================

Dump File         : 120517-10623-01.dmp

Crash Time        : 12/5/2017 12:17:13 PM

Bug Check String  : APC_INDEX_MISMATCH

Bug Check Code    : 0x00000001

Parameter 1       : 00000000`77c1bdaa

Parameter 2       : 00000000`00000000

Parameter 3       : 00000000`0000ffff

Parameter 4       : fffff880`2a644b60

Caused By Driver  : ntoskrnl.exe

Caused By Address : ntoskrnl.exe+70e00

File Description  :

Product Name      :

Company           :

File Version      :

Processor         : x64

Crash Address     : ntoskrnl.exe+70e00

Stack Address 1   :

Stack Address 2   :

Stack Address 3   :

Computer Name     :

Full Path         : F:\Documents\BSOD\janneth\120517-10623-01.dmp

Processors Count  : 4

Major Version     : 15

Minor Version     : 7601

Dump File Size    : 598,224

Dump File Time    : 12/5/2017 1:34:02 PM

==================================================

Hi,

we have the same issue with 2 of our 7470s. The laptops crashed frequently when docked, but also in meeting rooms without docking. We got rid of the problem on one laptop by reinstalling it completely. On the other we still have the same issue. Drivers and BIOS have been updated with DELL command Update. We have a support case open, but so far we were only asked to try previous version of the audio driver. Unfortunately we are still getting the BSODs and the user is getting annoyed.

The downgrade in the Intel Driver, to 21.20.16.4627,  appears to have stopped the issue here as well. 4727 seems to the only other immediately identifiable commonality in my systems since BSODs started.

The folks that tried the BIOS version 1.16.4,1, how has that worked out for you?

Unfortunately, rolling back the BIOS to 1.16.4.1 on an affected machine did not stop the blue screens.

Also... Speaking of the BIOS... In the details for BIOS 1.17.5, what does "Fixed system black screen issue if exit BIOS setup after attached external display device on docking" even mean?!? Does the issue occur if a user attaches/connects an external monitor while in the BIOS? Does the issue occur if the user has an external monitor attached prior to entering the BIOS?

Downgrading the Realtek audio driver wasn't needed?

I have not went back up on any of them with the Realtek driver. When I tried multiple earlier versions of it, they all crashed, still. Only after downgrading the Display Audio driver did they stop crashing.