My external mic - a JBL synchros e40bt which works great in other computers - doesn't work with the Inspiron 15 7559-A20 that I bought today, even after updating drivers, checking Dell's Audio software, selecting "this is a microphone" option when plugging in, running Dell's diagnostic program, checking if "Realtek" is showing by the device name, etc.
Can you please help? Such a bad experience with such an expensive computer.
Thank you so much
when plugging in
Hello. I am not familiar with JBL synchros e40bt so I googled it. It appears to be a bluetooth headset device, so I am wondering which laptop port you are plugging it into.
Do the headphones work okay with the headset, but just the mic is not working?