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Mariange
1 Copper

Erratic mouse and keyboard when used through dock

I have erratic mouse movement and keyboard issues from these external components when used through the dock via the USB ports. I have an E-Port Plus II dock.  If I leave the laptop slightly open the issues go away. 

The same issue that was reported here, but no resolution was posted. Is there a fix? en.community.dell.com/.../19997634

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4 Replies
Community Manager
Community Manager

RE: Erratic mouse and keyboard when used through dock

Hi Mariange,

Thanks for posting.

Apologies that your xps 13 is having difficulties.

Have you tried updating the bios, usb, and dock drivers?


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jphughan
5 Rhenium

RE: Erratic mouse and keyboard when used through dock

Did you see my recent reply in that thread suggesting using USB 2.0 ports for keyboard and mouse wireless receivers rather than USB 3.0?

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Mariange
1 Copper

RE: Erratic mouse and keyboard when used through dock

Yes, dock replaced, bios updated and there are no doc drivers for Port II.  Still an issue.

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Mariange
1 Copper

RE: Erratic mouse and keyboard when used through dock

I believe all the dock ports are 3.0 since this is a wireless keyboard, what other choice do i have.

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