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Erratic mouse and keyboard when used through dock
I have erratic mouse movement and keyboard issues from these external components when used through the dock via the USB ports. I have an E-Port Plus II dock. If I leave the laptop slightly open the issues go away.
The same issue that was reported here, but no resolution was posted. Is there a fix? en.community.dell.com/.../19997634
robert p
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November 16th, 2017 07:00
Hi Mariange,
Thanks for posting.
Apologies that your xps 13 is having difficulties.
Have you tried updating the bios, usb, and dock drivers?
jphughan
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November 16th, 2017 09:00
Did you see my recent reply in that thread suggesting using USB 2.0 ports for keyboard and mouse wireless receivers rather than USB 3.0?
Mariange
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November 28th, 2017 13:00
I believe all the dock ports are 3.0 since this is a wireless keyboard, what other choice do i have.
Mariange
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November 28th, 2017 13:00
Yes, dock replaced, bios updated and there are no doc drivers for Port II. Still an issue.