ciccionetta
2 Bronze

Error: the reader is not installed on this machine

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I have a Latitude E6410 that I'm having problems with. On boot up it goes to a black screen with this error message: ERROR  "The reader is not installed on this machine. To install reader, press any key to restart your computer and run the reader installer. If the reader is installed on this pc, please check if the reader is installed on an encrypted hard drive.....Press any button to continue". Anyone know how to deal with this? Thanks

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Dell - Harish M
4 Beryllium

Re: Error: the reader is not installed on this machine

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Hi ciccionetta,

Please log in to the BIOS screen by repeatedly tapping F2 key on boot up. Go to "System configuration" Tab and disable the “Latitude On” Reader.

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5 Replies
Dell - Harish M
4 Beryllium

Re: Error: the reader is not installed on this machine

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Hi ciccionetta,

Latitude ON is a software application to enable instant access to critical applications. The user will boot to this application via a dedicated hardware button on the chassis of the notebook.

You could install the Dell Reader 2.0 from the below link.

http://dell.to/Y3cliy

Also find the wiki link for more information.

http://bit.ly/c93JAp

ciccionetta
2 Bronze

Re: Error: the reader is not installed on this machine

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Thanks for the response. I don't want or need this program and I don't understand why the computer is getting this error message when it boots. How do I eliminate this problem?

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Dell - Harish M
4 Beryllium

Re: Error: the reader is not installed on this machine

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Hi ciccionetta,

Please log in to the BIOS screen by repeatedly tapping F2 key on boot up. Go to "System configuration" Tab and disable the “Latitude On” Reader.

View solution in original post

ciccionetta
2 Bronze

Re: Error: the reader is not installed on this machine

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Thank you!!!!

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fouad04
2 Bronze

RE: Error: the reader is not installed on this machine

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Hi guys, i really need your help, last night i downloaded the reader 2, this morning i forgot the password as i saved it on word and switched it off. today i couldn't log in as i never thought that password would be required. I tried to reset the password through loginng to different computer however the email i enetred said didn't exist, can you help please

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