Unsolved
This post is more than 5 years old
78 Posts
0
11692
Explorer crashes at various times
Hello,
On my XPS M1530, whenever I right-click something on either my desktop or start menu, explorer reports that it has to restart.
The same problem occurs when trying to delete some files.
I checked event viewer and this is what I saw:
Faulting application Explorer.EXE, version 6.0.6001.18000, time stamp 0x47918e5d, faulting module ntdll.dll, version 6.0.6001.18000, time stamp 0x4791a7a6, exception code 0xc0000374, fault offset 0x000b015d, process id 0xde0, application start time 0x01c8f0431c0f373e.
Any help would be greatly appreciated.
Message Edited by s84471 on 07-27-2008 07:05 PM
Eambo
71 Posts
0
July 28th, 2008 00:00
s84471
78 Posts
0
July 28th, 2008 00:00
It seems to only crash when I try to delete/copy an executable file.
But I'm in the process of testing other file extensions.
Edit: It also crashes when I try to delete shortcuts to executable files.
s84471
78 Posts
0
July 28th, 2008 00:00
Eambo
71 Posts
0
July 28th, 2008 00:00
It sounds like what has happened is something you have installed has added a right click option (For example if you install Winrar it has an "unzip" option on right click). This must have became corrupted. The only way to fix this is to figure out what you have installed that added a menu and uninstall it/ repair it.
This program: http://www.snapfiles.com/get/shellexview.html
Can help you find the problem. Try disabling any third party in there and see if it helps.
user1000
1 Message
0
August 24th, 2008 09:00
Hi there,
I have the same problem as reported here.
My new M1530 is erratically not accepting right clicks. It seems restricted to automatically saved or created files and folders. All directly created and saved files (e.g. Word documents) are not affected.
My first thought was to some hardware problem where the physical data was stored. Neither Dell diagnostics nor the diagnostic tools provided by the harddrive manufacturer found any error. Up to date virus scan also came back negative.
I would appreciate some help :)
Thanks