s1lentb0b
1 Copper

Fan noise on XPS 13 (9343, Early 2015)

Hi,

I just received my XPS 13 and the fan noise is louder than I was expecting.  It is on almost constantly and will spin up and down repeatedly.

Is this normal, all I have really done is install office and some other apps.  Is there anything I can do to fix it?

Thanks for any advice offered

87 Replies
shezan.kazi
1 Copper

RE: Fan noise on XPS 13 (9343, Early 2015)

Hi,


I atually have the same issues and would like to know if there is going to be a BIOS Update or something like that. I am using the i7-5500U with QHD+ Display.

Thanks in advance.

Shezan

Stigman
1 Copper

RE: Fan noise on XPS 13 (9343, Early 2015)

Hi

Could you make a video with this issue? Many users complain about 'coil whine' issue and still has no solution.

0 Kudos
damham17
1 Copper

RE: Fan noise on XPS 13 (9343, Early 2015)

In agreement with the other posters. Same problem (new 2015 model too)

0 Kudos
strijkie
1 Copper

RE: Fan noise on XPS 13 (9343, Early 2015)

Same problem here as wel, also an i7 model. Hope Dell will fix this soon.

0 Kudos
Op10Myzation
1 Copper

RE: Fan noise on XPS 13 (9343, Early 2015)

I have exactly the same issue. I have also made a video of it. Seems there is a lot of i7 with QHD+ display experiencing the same issue. I suspect poor cooling solution. Back to the drawing table Dell?

www.youtube.com/watch

Meng.T
1 Copper

RE: Fan noise on XPS 13 (9343, Early 2015)

I have the i7 with the 512 ssd configuration. I also have issues with the fan constantly coming on. I talked to Dell Tech Support and they said this is not a known issue. I'm guess most people are purchasing the i5 with 1080p display and therefore are probably not experiencing the fan issue that we, the i7 QHD+ display, are experiencing. The tech support I spoke to said he'll be sending me a replacement unit with the same configurations so I hope that maybe the one I got was a lemon. 

If the problem still remains, I'll probably opt down to the i5 QHD+ display and see how that goes. And if the problem continues on that, I'll just go with the i5 1080p display. Although I really want the touchscreen. And then I can just purchase the m.2 ssd on newegg or amazon. I'm really disappointed in Dell. 

0 Kudos
ronxps
1 Copper

RE: Fan noise on XPS 13 (9343, Early 2015)

I have the i7, 512 SSD configuration and the fan noise is incredibly loud with just a couple of tabs in the browser and a text editor open. This is not what I expect with $2000.

After 2 days of use....

0 Kudos
jayscloud9
1 Copper

RE: Fan noise on XPS 13 (9343, Early 2015)

I've just received my new  2015 XPS 13 core i5 1080p 128gb ssd 8gb ram and am experiencing the same problem. I really hate the fan noise; it's extremely loud and comes on randomly even though I'm not doing cpu intensive stuff (watching a video with two extra tabs opened) and goes away after a few moments, then comes back on.

If this is "not a known issue" please make it one because it's driving me crazy.

BruceBarratt
1 Copper

RE: Fan noise on XPS 13 (9343, Early 2015)

Same for me.  i7-5600u model.  Fans are on Constantly.  The bottom of the machine is barely warm.  This is just not right.  I've had cpu usage on about 5% for half an hour.  Fans still raging.