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Faulty Equipment

Hi,

I have been having a problem with the system which was a replacement for a previous system that had a problem.

My current system has had repair personnel out to my home several times and has been in the Dell shop for repairs several times as well.

I have backed up, and reformatted my drive. Have had everything but the screen replaced and still have a problem.

I was told that I would be receiving a replacement unit but nothing has happened.(update now something will be shipped between 10/31 and 11/7) but what they will ship is unknown

I even requested a free upgrade and was told that they can only send me the same unit just refurbished

Any ideas what to do?

Customer service is surely lacking and I have been a devout Dell user for years and have convinced family and friends to buy Dell. I even got my wife to purchase Dell equipment for teachers at her former school.

I have copies of all emails that show that this was to be done

Thank you

Brian.

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