Fingerprint problem on Windows 10

Hello,

I have a problem on Windows 10 where I have installed the drivers, but when I try to login with my fingerprint, Windows Hello says that it can't recognize my fingerprint even though it is enrolled. I uninstalled the drivers in device manager, but then when I try to update the driver, Windows can't find the drivers. Please help in resolving this problem.

Thanks,

Chris

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Moderator
Moderator

RE: Fingerprint problem on Windows 10

Thank you for your message.

Were you able to use fingerprint on Windows 10 earlier & did this stop working after any Windows update?

What is the system model in question here?

For my reference, please click on my Dell username & send a private message with the service tag, registered name & email address.

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