1 Nickel

Fried Motherboard due to Windows 10

Good Evening, I have a Dell Inspiron 15r 5520 intel core i5 6GB Memory originally with a built in Microsoft Windows 8.

  • Purchased in 2012
  • It has since been updated to Windows 8.1 and Windows 10. 
  • I upgraded to Windows 10 as soon as I found out Windows 10 was free for people who had Windows 8
  • Windows 10 was working fine until July and then that's when the Motherboard 'gave out'
  • I tested it and it said the Motherboard is fine it's just the HDD.

Well the Hard Drive and Motherboard overheated and both died.

  • I have replaced a Heat Sink AND Fan to attempt to save it (Yes, I used a rice size amount of Thermal Paste to reinstall)
  • So now I purchased a New 1TB (1000GB) 8MB Cache 5400RPM SATA 2.5" 9.5mm Notebook Hard Drive and that was fine.
  • I also purchased a replacement Motherboard for my Laptop, which came with no Software, leading me to purchase Microsoft Windows 10 Pro.
  • I have had trouble downloading the Windows 10 pro, as it would turn off during download and refuse to actually go on and give me the proper download for a while.
  • After 2 days of trying, I finally realized I had to remove the CD once it was installed, and Windows 10 Pro was installed on my computer. After a few downloads, Skype, Google Hangouts and Roblox(Online game) to be exact, the motherboard fried out.
  • I recently got a Motherboard on ebay from China and now I am trying a USA seller instead.

  • Is Windows 10 Pro frying my Laptop? I know I cannot download devices from Dell any longer but I would at least like it to work.

Can I get the Windows 8 back for free? Can I call Microsoft and Verify my Old Motherboard's Information for a new installation? (I have my old items still and serial Number, I just no longer have a Warranty due to the time expiration.)

Should I upgrade the Memory and can my computer's Motherboard handle that?

Thanks for answering my questions, any help would be appreciated.

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2 Replies
9 Rhodium

RE: Fried Motherboard due to Windows 10

Windows 10 isn't frying anything.  What does "A nice size amount" of thermal paste mean?  Realize that most of it (particularly the silver stuff) is electrically conductive and as is the case with adhesive, more isn't better - you need only a very thin layer atop the heat slug (as long as the heatsink then firmly contacts the CPU you're done).

The two things that CAN fry a board are a bad battery or a bad AC adapter.  Those two things may be the root of the problem.  The operating system is not.

If the replacement board comes with the embedded product key, all you need is an OEM copy of Windows from Dell to reinstall WIndows 8.

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1 Nickel

RE: Fried Motherboard due to Windows 10

My apologies, I meant to say a 'Rice size amount' as in the size of a rice. Also, I just purchased a new AC/DC Power jack for the computer as well and the computer often does not recognize the AC adapter, perhaps that is what is causing the problem. Thank you so much! I will test it when I get another MB

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