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Green line on screen, XPS13
Hi, I have a brand new XPS laptop, which appears to have a single vertical pixel line permanently green, at far right of screen. I've updated drivers, run diagnostics and tuned the screen, but it's still there. Just wondering if anyone has any ideas before it goes back under warranty?
many thanks....
LSUFAN51
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December 25th, 2017 06:00
:emotion-2:
I would suggest updating the System Setup( BIOS). Please watch Dell video to safety install latest BIOS version in link below:
How to Update BIOS (Official Dell Tech Support) - YouTube
By the way, please list exact Dell model number and version of windows. Ex: Dell XPS 9360 windows 10
LSUFAN51
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December 25th, 2017 07:00
If updating BIOS doesn't fix the display problem:
Type Troubleshoot onto [Cortana]search box, select and run windows update troubleshooter. The tool will fix any corrupt / failed windows update that could be causing the display problem. I also suggest you run Hardware & devices troubleshooter as well.
LSUFAN51
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December 25th, 2017 07:00
Lastly,
Please run LCD BIST test by following the steps in Dell video below. The test should help determine if the screen or video card is faulty.
Lupussonic
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December 25th, 2017 08:00
Thank you for this useful information! I will try those steps now.
Lupussonic
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December 25th, 2017 09:00
Thank you for your replies and suggestions,i will try updating the bios now. It is a 9360 Windows 10 machine.
Lupussonic
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December 25th, 2017 09:00
Nothing has worked, everything indicates it is a manufacturing defect with the screen. Shame. thank you all for your help.
LSUFAN51
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December 25th, 2017 22:00
Please check your warranty status by entering service tag number onto the link below:
Warranty Status
After, contact Technical Support for further assistance in link below:
Contact Information | Dell US
Or.....
Create a support request online:
How to Create a Support Request Online? | Dell US