ginabrodbeck
1 Copper

HDMI connections

I have a Studio 1555 laptop with an HDMI connector on the left side. I am trying to watch Netflix movies on my HD TV by connecting an HDMI cable from my laptop to my HDMI connection on the back of my TV. I can see the picture with no problems but cannot hear any audio. I looked in the sound device and is it showing ATI HDMI output ( ATI high definition audio device) enabled. Can anyone tell me what they think the problem might be? Someone had said that I needed to connect audio cables but I couldn't find any that would have the red and white to plug into the TV and thenthe other end be the mini connections where I plug in headphones?

Thanks

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12 Replies
8 Krypton

Re: HDMI connections

The HDMI connection on the notebook doesn't carry audio - you need something like this:

http://www.cablestogo.com/product.asp?cat_id=2009&sku=40612

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Jim Coates
5 Osmium

Re: HDMI connections

"The HDMI connection on the notebook doesn't carry audio"

ejn63 might be thinking of DVI which does not carry audio. HDMI does carry audio to an HDMI tv. A lot of forum members have gotten it to work with their laptops but configuring it to work sometimes seems to require some luck.

First make sure to follow the connection steps as outlined in the Dell Technology Guide:
1 Turn off the computer and TV.
2 Connect the computer and TV.
3 Then turn the TV on. Adjust its setting to receive HDMI audio.
4 Next, turn on the computer to allow it to detect the connection to the TV.
5 Go to Start>Control Panel>Sound>Playback tab. Select the HDMI device as the default device. Click the Set Default button, and then click OK.

 

Next make sure you have the latest graphic driver, because the HDMI audio driver is part of the graphics'. You either have ATI or Intel graphics. Determine which, then go to the 1555 downloads page, expand the Video category, and check that you have the latest of your type.

***********************************************************************************

Forum member  pauline_hill wrote about models with ATI graphics:

> Install or update to the current ATI graphics driver.
> In Device Manager, "update" the driver except use the option to "select from a list of available drivers"
> Select the High Definition Audio. You will see a warning but click 'install' anyway.
> Reboot

************************************************************************

Models with Intel Graphics

Look in the Device Manager and if you see "Audio device on high definition audio bus" with an exclamation mark, you need to update it. Right click on it and point the updater to the HDMI sub-folder in the Intel graphics card folder. The path will vary depending on the name of your graphics driver but should be something like:
C:\dell\drivers\R264626

 

There may be other configuration problems that I don't know about. I think it can be particularly difficult in Windows 7.

Jim Coates -- 15 years on the Dell Laptop Audio boards -- since 2/6/04 

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8 Krypton

Re: HDMI connections

What I wrote was that the HDMI on the _notebook _ does not carry audio - for indeed, it does not.  Yes, HDMI CAN be implemented to carry audio - on this notebook, it does not.  You must use a separate audio cable.

 

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Jim Coates
5 Osmium

Re: HDMI connections

When you wrote "the" notebook, did you mean the 1555 in particular?

When I get a chance I will post links to some of the many posts here on the Laptop Audio Board from board members who do use the HDMI audio when connecting their laptops to their HDMI capable tv's, including the Studio 1555 .

Jim Coates -- 15 years on the Dell Laptop Audio boards -- since 2/6/04 

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Jim Coates
5 Osmium

Re: HDMI connections

Here is a sample of threads that include folks who use HDMI audio when connecting their Dell laptops to their tv's. I have listed the forum members names to make it easier to find their posts within the threads.

*********************************************************************************************


Studio xps 1640--no audio through hdmi

pauline_hill with a Studio XPS 1640 with ATI grahics and Vista.
nkoele
crazylilelf2006
ptdw123
raist75

*******************************************************************************************

HDMI audio problem - XPS m1330 running XP SP3

tclhk explains how to make it work on a XPS m1330.

*****************************************************************************************

No audio over HDMI after Win 7 upgrade on XPS m1330

cas786 had HDMI audio working on Vista but not on 7
Matt-D with Intel
beeroge1020 with nVidia
dhacke installed a driver on a Studio XPS 1340 with 7 that got HDMI audio to work but disabled the mic jack
oliverortiz77 with Intel graphics
aalghazali also with Intel
alexei001 with a Studio XPS 13 said the newer nVidia driver (8.15.11.8633) disables audio over hdmi, the older one (7.15.11.7684) works just fine.

**********************************************************************************************

XPS-13 M1340 not connected HDMI sound/audio connection. No sound on HDMI.

damon4.com with a XPS-13 with 7 and nVidia got HDMI audio to work.
KyleCK

*********************************************************************************************

M1530 No audio when using HDMI port

John5014 with XPS m1530 had HDMI audio but not with WMP. He shares the fix for WMP.
bls0620 had same problem and also got it working.
cas786 who was in an earlier thread explained his fix.

********************************************************************************************************

Anyone have a Studio 1555 with HDMI audio that works?

gbrot said he has HDMI audio on a Studio 1555 with ATI graphics.
Bryan68426 explained how he configured his 1555 for HDMI audio.
Eskimo277 with a Studio 1735 said HDMI audio works with his tv in Vista, but trouble with 7.
bond-007 said he got it working on a 1555 with Intel graphics and Win7 64 bit ULTIMATE
foonini told how he got it working on a 1555 with 7.
bobcat2558 explains how he got HDMI audio to work in 7.

********************************************************************************

 

Just those 6 threads have a couple of dozen forum members using HDMI audio when connecting their Dell laptops to their tv's. There are dozens of other similar threads throughout the Laptop Audio Board.

 

Jim Coates -- 15 years on the Dell Laptop Audio boards -- since 2/6/04 

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ginabrodbeck
1 Copper

Re: HDMI connections

I had received a reply from someone that said to get an audio cable to connect to the audio in ports on the back of the TV and plug into the headphone jacks on my laptop. I did that. I also had the HDMI plugged into both the laptop and TV before I turned anything on. Still no audio!!! Any suggestions?? I can't believe I bought an expensive loaded computer and I can't use it for Netflix!!!

Thanks

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ginabrodbeck
1 Copper

Re: HDMI connections

I bought those cables you suggested and it still has no sound. Any other suggestions??

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Jim Coates
5 Osmium

Re: HDMI connections

While playing a Netflix or similar, plug headphones into the headphone jack of the computer. Do you hear the audio? If yes, then connect the computer  headphone jack to the tv by using the cables you bought. If there is no sound from the tv it cannot be the fault of the computer because you know it is sending out audio from the jack. Try configuring the tv to receive audio through its input jacks.

**************************************************************************************************************

If you still want to try to get audio over the HDMI cable then I can only restate what I said earlier. First be sure to configure the computer and the tv for HDMI audio by following the connection steps as outlined in the Dell Technology Guide:
1 Turn off the computer and TV.
2 Connect the computer and TV.
3 Then turn the TV on. Adjust its setting to receive HDMI audio.
4 Next, turn on the computer to allow it to detect the connection to the TV.
5 Go to Start>Control Panel>Sound>Playback tab. Select the HDMI device as the default device. Click the Set Default button, and then click OK.

 

If you follow those steps and it still does not work then make sure you have the latest graphic driver, because the HDMI audio driver is part of the graphics'. You either have ATI or Intel graphics -- some 1555's have one and some have the other. Determine which type your computer has, then go to the 1555 downloads page, expand the Video category, and check that you have the latest of your type. If you don't have the latest one then download and install it.

Any suggestions??

I already posted links to 2 dozen suggestions from other people like yourself who were having problems with the HDMI audio and how they got it to work. I would read those solutions and try them, starting with the tips for the 1555 in the thread

Anyone have a Studio 1555 with HDMI audio that works?

Jim Coates -- 15 years on the Dell Laptop Audio boards -- since 2/6/04 

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ginabrodbeck
1 Copper

Re: HDMI connections

Thank you for your advice. I finally got it to work. I appreciate your patience!!!

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