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sydney77
1 Copper

HELP!! Brand new computer won't run on a fully charged battery!

I just bought an Inspiron 15 i5558 Signature Edition two days ago, and it won't run if I unplug the AC adapter. It's acknowledging that there is a batter, and it says it's at 100% (but when I hover over it, it says not charging). It recognizes when I take the battery out, so I know the computer can recognize the battery, but whenever I unplug the charger from the computer, it immediately shuts off! The light at the front of my computer (which has a battery symbol next to it) is constantly flashing orange.

I'm incredibly fed up and am about to return this laptop if there isn't a solution. 

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kirkd
4 Ruthenium

RE: HELP!! Brand new computer won't run on a fully charged battery!

Look's like the battery is NOT fully charged, but totally flat. Download BattStat and see what it says about the battery and charging. Most likely you should contact Dell about warranty service.

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