1dell
1 Copper

Hard Drive Failed on Latitude E5540 - SHOCKING TECH SUPPORT - No resolution!!!

My 256Gb SSD failed while the laptop is still under NBD warranty. I made over 20 calls to Dell and have spent about 5 hours on the phone with 10 different consultants over the last two weeks but each time they have a new excuse for not being able to do replace the drive. Below is an activity log of all the calls that were made. The Technical Support at Dell is shocking and there seems to be no dispute resolution or complaints department at all.

E-mail Outbound

Friday, July 29, 2016 6:38:33 PM (GMT)

XYRYLL

Agent initiated email response.

Call Inbound

Friday, July 29, 2016 1:23:26 PM (GMT)

MAUREEN

Customer initiated phone contact.

Call Inbound

Friday, July 29, 2016 11:57:49 AM (GMT)

MA

Customer initiated phone contact.

Break Fix

Thursday, July 28, 2016 3:54:30 PM (GMT)

ELEAZAR

A parts and/or labor dispatch has been initiated for this support request.

Break Fix

Thursday, July 28, 2016 10:18:59 AM (GMT)

ELEAZAR

A parts and/or labor dispatch has been initiated for this support request.

Call Inbound

Thursday, July 28, 2016 8:51:55 AM (GMT)

ADELA

Customer initiated phone contact.

Call Inbound

Wednesday, July 27, 2016 3:31:22 PM (GMT)

ANTONIO

Customer initiated phone contact.

Call Inbound

Wednesday, July 27, 2016 11:20:33 AM (GMT)

GERALD

Customer initiated phone contact.

Escalation

Wednesday, July 27, 2016 11:20:04 AM (GMT)

JOHN

This support request is being reviewed by the Dell Escalation Team.

Call Outbound

Wednesday, July 27, 2016 7:33:55 AM (GMT)

NICOLE

Agent initiated phone contact.

Call Outbound

Tuesday, July 26, 2016 2:37:07 PM (GMT)

NICOLE

Agent initiated phone contact.

Call Outbound

Monday, July 25, 2016 3:17:43 PM (GMT)

NICOLE

Agent initiated phone contact.

Break Fix

Friday, July 22, 2016 2:51:57 PM (GMT)

NICOLE

A parts and/or labor dispatch has been initiated for this support request.

Follow Up

Friday, July 22, 2016 11:18:36 AM (GMT)

XYRYLL

In progress.

Escalation

Friday, July 22, 2016 10:53:48 AM (GMT)

NATHAN

This support request is being reviewed by the Dell Escalation Team.

Call Inbound

Friday, July 22, 2016 10:05:08 AM (GMT)

KALPANA

Customer initiated phone contact.

Call Inbound

Friday, July 22, 2016 9:41:47 AM (GMT)

ESTELLE

Customer initiated phone contact.

Escalation

Friday, July 22, 2016 9:37:42 AM (GMT)

NATHAN

This support request is being reviewed by the Dell Escalation Team.

Call Inbound

Friday, July 22, 2016 9:36:25 AM (GMT)

CHRISTIAN

Customer initiated phone contact.

E-mail Outbound

Thursday, July 21, 2016 6:49:38 PM (GMT)

XYRYLL

Agent initiated email response.

Call Outbound

Thursday, July 21, 2016 3:34:58 PM (GMT)

JAMMIN

Agent initiated phone contact.

Call Outbound

Thursday, July 21, 2016 3:34:49 PM (GMT)

JAMMIN

Agent initiated phone contact.

Call Inbound

Thursday, July 21, 2016 3:29:46 PM (GMT)

JAMMIN

Customer initiated phone contact.

Break Fix

Thursday, July 21, 2016 9:21:14 AM (GMT)

NICOLE

A parts and/or labor dispatch has been initiated for this support request.

E-mail Outbound

Thursday, July 21, 2016 7:29:08 AM (GMT)

NICOLE

Agent initiated email response.

Call Outbound

Wednesday, July 20, 2016 3:47:26 PM (GMT)

NICOLE

Agent initiated phone contact.

Break Fix

Wednesday, July 20, 2016 7:47:00 AM (GMT)

IRISH

A parts and/or labor dispatch has been initiated for this support request.

Escalation

Tuesday, July 19, 2016 3:33:03 PM (GMT)

ELEAZAR

This support request is being reviewed by the Dell Escalation Team.

E-mail Outbound

Tuesday, July 19, 2016 2:28:34 PM (GMT)

NICOLE

Agent initiated email response.

Call Inbound

Tuesday, July 19, 2016 2:26:21 PM (GMT)

NICOLE

Customer initiated phone contact.

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1 Reply
9 Rhodium

RE: Hard Drive Failed on Latitude E5540 - SHOCKING TECH SUPPORT - No resolution!!!

What's the exact error (starts with 2000-) the diagnostics return?

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