tonyy926
1 Copper

Hard drive Diagnostics problem (Error Code: 2000-0142) Laptop

So I got the following error:

Error code: 2000-0142

Validation: 75192

Msg: Hard drive 0 - S/N S0V5YG8T, Short self test unsuccessful.

Technical support will need this information to diagnose the problem. Please record the above Error and Validation codes.

Do you want to continue testing?

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Please tell me I don't have to replace my hard drive... I've purchased this laptop on March 2014, so its barely been 9 months....

My computer was working fine last night, then when I went to turn it on this morning, it got stuck in the "Dell" startup screen, where I entered diagnostics via f12.

Thank you.

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3 Replies
8 Krypton

RE: Hard drive Diagnostics problem (Error Code: 2000-0142) Laptop

The hard drive has failed - call Dell with the error and they'll replace the drive under warranty.

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tonyy926
1 Copper

RE: Hard drive Diagnostics problem (Error Code: 2000-0142) Laptop

I'm outside of the USA and I've purchased this computer in the Philippines. Is there any chance I could just go to the service center here and have it replaced?

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8 Krypton

RE: Hard drive Diagnostics problem (Error Code: 2000-0142) Laptop

You'll need to contact your reseller.

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