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fcbjarro99
1 Nickel

Headphone Jack Issue xps 15 9560

Every time I have to listen to something with my earphones, I have to make  my lap top detect for problems so it can reinstall the audio driver and  it's annoying. How can I fix this so when I plug in my headphones, noise automatically goes to the headphone jack. 

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7 Replies
Moderator
Moderator

RE: Headphone Jack Issue xps 15 9560

fcbjarro99,

Click the link below to download and install the chipset drivers for your computer. Reboot the computer and then download and install the Audio drivers, reboot again. Also, right click on the volume control icon in the taskbar and choose playback devices. When your headphones are plugged in choose to make them the default device.

Dell XPS 9560 Drivers, Downloads and Manuals

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Saltgrass
4 Ruthenium

RE: Headphone Jack Issue xps 15 9560

Do you have a version of the audio driver which gives you the no popup option?

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XPS 2720, Inspiron 17 7779, Inspiron 15 7567, XPS 13 9365, Inspiron 1545, TB16 Dock

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fcbjarro99
1 Nickel

RE: Headphone Jack Issue xps 15 9560

When I just got my laptop it would show that message, but after it wouldn't pop up anymore which meant audio wouldn't be going to the audio jack

Saltgrass
4 Ruthenium

RE: Headphone Jack Issue xps 15 9560

The option to not show the popup is only in the latest updates on some systems.  If you are not getting the popup or cannot open the Waves UI from the hidden icons, you need to reinstall the audio driver from Dell.

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XPS 2720, Inspiron 17 7779, Inspiron 15 7567, XPS 13 9365, Inspiron 1545, TB16 Dock

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fcbjarro99
1 Nickel

RE: Headphone Jack Issue xps 15 9560

I installed  both drivers, rebooted twice and had  my headphones plugged in to the jack while  choosing default  device but it still didn't  work

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fcbjarro99
1 Nickel

RE: Headphone Jack Issue xps 15 9560

Do you have a link for that

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sctajc
1 Copper

RE: Headphone Jack Issue xps 15 9560

Reinstall Windows 10 and never use Dell drivers except for a BIOS upgrade

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