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dusitmon123
1 Nickel

Headphone Jack Problem on New Inspiron 7567

I buy the New 15" Inspiron 7567 with i7 7700HQ+GTX1050Ti+4K UHD IPS Screen

This system came with Headphone/Mic Combo Port.

But my laptop have some problem like this

1. Sometime when plug-in headphone to this laptop, it's cannot detect my headphone when i played music the sound still playing from internal speaker. This problem happen randomly and if i plug-in before turn on the laptop the headphone will working properly.

2. My laptop always using built-in Microphone even i plug-in the headphone (That came with Mic) I trying to use a lot of head phone like Apple Earpod , Samsung Galaxy S7 Headphone , Steelseries Syberia V2 , and Tt isurus pro all of these headphone got the same result, CANNOT using the Mic my laptop only use the Built-in Mic.

I update my driver using the lastest file from DELL support website that searching by my SERVICE TAG.

Have any idea for this problem? This is only 3 day old laptop.

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3 Replies
Jim Coates
6 Gallium

RE: Headphone Jack Problem on New Inspiron 7567

Hello. When you insert the headphone plug into the jack socket, you should see a popup asking you to specify the function of the jack. On some very recent Dell models, the headphone jack will not work correctly without the popup. But some XPS models have had a similar symptoms to the ones you describe, especially the part about the jack not working unless booting up with the plug in the jack. On those XPS models, the motherboards had to be replaced.

Contact tech support. If they cannot immediately find a software reason for the issues, then consider returning the laptop as defective. It should not have left the factory with those issues.

Jim Coates -- 15 years on the Dell Laptop Audio boards -- since 2/6/04 

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Sir_Pepper
1 Copper

RE: Headphone Jack Problem on New Inspiron 7567

I had the same problem happen to me today and I contacted tech support. They told me that it was a hardware problem with my computer and that I had to return it in order for them to send me a replacement. It ***, but at least it'll take care of the issue.

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Saltgrass
4 Ruthenium

RE: Headphone Jack Problem on New Inspiron 7567

I had the same problem happen to me today and I contacted tech support. They told me that it was a hardware problem with my computer and that I had to return it in order for them to send me a replacement. It ***, but at least it'll take care of the issue.

The important thing is does, or did the popup occur when you plugged in the headset, and it does have to be fully inserted.

I am currently running Realtek driver version 6.0.1.8036 but there is an update to 6.1.0.8142.  The newer version of the driver may have an option to disable the popup but you should still be able to select the headset by opening the Waves utility from the hidden icons on the taskbar.  From there you can make changes.

You also need to be aware, if you are using iTunes, once that utility is opened, it will not automatically switch to another output device.

If it is a hardware issue I suppose there would be nothing you could do. 

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XPS 2720, Inspiron 17 7779, Inspiron 15 7567, XPS 13 9365, Inspiron 1545, TB16 Dock

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