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rlp340
1 Nickel

Re: Help! My new Dell Studio XPS 13 Laptop keeps on freezing up!

3 questions:

Where are we supposed to get A07 if Dell have taken it off the site?

Why are Dell releasing unstable BIOS's?

Is your experience purely your experience or have you had someone from Dell confirm that A08 is unstable?

 

@Bill - I've sent you a PM but heard nothing back....

A07 is available if you go to the A08 download and click the link Other Versions to the right of the version number.

No idea why Dell would be releasing an unstable bios. My guess is that Dell is just not doing enough beta testing and therefore releases it to us thinking it will solve the issues. Then they get feedback and have to release another version just as quickly. I've also heard that they've had so many issues with this line that Best Buy here in the US is no longer selling this model.

This is purely my expierence with A08. It crashed my computer (the screen went black - the computer would not respond to keystrokes - the hard drive light was lit up but I wasnt able to get the computer to respond - had to manually shut it down by holding down the power button). With A07 I had 1 time in the last three weeks where it crashed. I installed A08 yesterday and had it crash 4 times last night after installing it. All I was doing was browsing the internet. Seems like the same issue from before.

Dell owner for about 7 years.

PC: Dell 8400 / Laptop: Studio XPS 1340

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Jangla
1 Nickel

Re: Help! My new Dell Studio XPS 13 Laptop keeps on freezing up!

Well, it's all over now bar the actual refund taking place. Yet again this morning they tried to deny offering a refund but it finally seems to be progressing. The only issue I have now is what to replace this useless black lump with.

Shame really - on paper it's an amazing piece of kit but in reality it's far from a saleable product imo. Having said that, even if it was working 100%, knowing what I know now about Dell's technical "support" would mean I still wouldn't buy another.

 

@Bill - don't worry about contacting your folks; this thing's out of my life on Thursday for good 🙂

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Jangla
1 Nickel

Re: Help! My new Dell Studio XPS 13 Laptop keeps on freezing up!

Do me a favour and try something - remove the nVidia drivers and let the system revert to default VGA drivers. I'll be willing to bet it won't hang. Of course it's completely pointless having a tasty graphics card if you don't have the drivers to push it but I'm pretty sure it's something to do with the nVidia drivers and/or hardware. Of course it could also be the synergy of those and the BIOS but you can't get rid of that so get rid of the other.

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rlp340
1 Nickel

Re: Help! My new Dell Studio XPS 13 Laptop keeps on freezing up!

Do me a favour and try something - remove the nVidia drivers and let the system revert to default VGA drivers. I'll be willing to bet it won't hang. Of course it's completely pointless having a tasty graphics card if you don't have the drivers to push it but I'm pretty sure it's something to do with the nVidia drivers and/or hardware. Of course it could also be the synergy of those and the BIOS but you can't get rid of that so get rid of the other.

May as well be a 1000 dollar paper weight then. I use it mostly for gaming so it has to have to the nVidia drivers. I'll probably end up reverting to A07 until they come out with A09 then ill try that.

I have read that other people have done the driver by driver install to see if it hangs and they seem to have the most issues when they install drivers for the Bluetooth and the nVidia drivers. I'm guessing the most of the hang up is in the nVidia drivers.

Dell owner for about 7 years.

PC: Dell 8400 / Laptop: Studio XPS 1340

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Re: Help! My new Dell Studio XPS 13 Laptop keeps on freezing up!

Hello Everyone! Hello Bill! And please HELPPPPP!!!!

 

I bought a Studio XPS 1340, here in Colombia, a 1500 USD dolars laptop in 2nd april 2009.

 

After 15 days the first problem: Blue Screen and freeze up. Ok? We use windows we know the failures, sometimes happens. Ok, reboot and start to use again.

One month later, I start the windows and every text wasn't show, I couldnt click in anything. Ok we have to format the computer: lost of data. But Ok I still have the photos of my exchange beginning in my camera. I couldn't contact the dell support because they havent chat support in Latin America, and my apartment didn't have phone, once this is a student residence and everyone uses Skype to communicate with family.

2 weeks later, blue screen and freeze up. Ok I didn't have to format, it isn't a big problem.

2 weeks later, windows starts and couldn't find any information out of windows system, for example: Mozilla Firefox, "the system wasn't able to find tehe C:/......"Ok Format again. Maybe it could do de backup before this time? Yes it seems to be working, and when I connect the External HD again we the system is formated: Surprise MY ENTIRE EXTERNAL HD WAS ERASED!!! Cool so I couldnt use my 1500 dolars pc and it also erase all my backup!

1 week later: freeze up and blue screen again. I cannot belive! Ok I called the Dell support from my internship office, in my worktime. We install the a07 bios update, reinstall all the vista and all the drivers. Ok finally, maybe is the bios right? NO. THE NEXT DAY, IN THE MORNING BLUE SCREEN AND FREEZING! I COULDNT BELIEVE!

I CALL THE CUSTOMER CARE TO HAVE A REFUND OR SOMETHING, THE ANSWER: THE ANSWER YOU COULDN'T HAVE A REFUND AFTER  7 DAYS OF RECEIVEING, EVEN WITH YOU SPEAK WITH MICHAEL DELL. You have to go to technical support again!

With the technical support: Running all tests, everything passed. Running in Windows safe mode. Nothing.

The technical support answer: Oh with the system pass in  these tests is a problem of applications and Dell is not responsable for it. OOOOOhhhhh so I bought a 1500 usd laptop that cannot run common softwares as: Mozilla Firefox, Itunes, Skype made to run in Vista.

What I have to do to fix my problem or have my money back????

PLEASE HELP!

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noelatwork
1 Copper

Re: Help! My new Dell Studio XPS 13 Laptop keeps on freezing up!

Hi all,


Just bumped on to this thread today. I was looking for the very same problems as explained by everyone here. I bought the laptop on 28th May 2009 and was delivered to me on 6th June 2009. In this space of 10 days, my laptop froze 2 times, 1 blue screen, my screen flickers intermittently and there is a problem with the sound when I use Gtalk.

I am yet to check what my version of BIOS is. I will check and reply today evening as I am not infront of my laptop right now. I want to update the BIOS to latest one. Apart from the instructions given at the following two links, is there anything else I should be careful about? I haven't done a BIOS update myself till date. Hence the doubt.

  1. BIOS A07 Update - http://support.dell.com/support/downloads/download.aspx?c=us&cs=555&l=en&s=biz&releaseid=R220101&SystemID=StudioXPS13&servicetag=&os=WLH&osl=en&deviceid=17106&devlib=0&typecnt=0&vercnt=2&catid=-1&impid=-1&formatcnt=1&libid=1&fileid=313340

  2. BIOS A08 Update - http://support.dell.com/support/downloads/download.aspx?c=us&cs=555&l=en&s=biz&releaseid=R222746&SystemID=STUDIOXPS13&servicetag=&os=WLH&osl=en&deviceid=17106&devlib=0&typecnt=0&vercnt=2&catid=-1&impid=-1&formatcnt=1&libid=1&fileid=317918


Will this BIOS update fix the problem of blue scree and screen flickering?

My OS is Windows Vista Home Premium 32-bit. All the latest windows updates were automatically installed from Microsoft - including the SP2. But I am yet to install any of the updates from Dell Support Website. (There are 10+ updates shown for my system but since it is manual install, I was skeptical.)

My Config: Core 2 Duo, P8600, 2.4GHz, 3MB cache, 4GB (2X2GB) DDR3 SDRAM, 500GB 5400RPM SATA, 256MB NVIDIA(R) GeForce(R) 9500M-GE with Hybrid S 1
LI(R) Technology, WXGA (1280x800) CCFL Display.

I am yet to speak to the technical support.

Please guide.


Cheers

NoeL

Mumbai

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Jangla
1 Nickel

Re: Help! My new Dell Studio XPS 13 Laptop keeps on freezing up!

Hold down Fn key while you power up and run through all the basic diagnostics. Then run it with one RAM chip in - then swap them over. Do this now as it will save you a lot of mucking about with support when you finally do call them.

Having said that, I've not had any screen flickering or anything like that so perhaps you shoudl search elsewhere too as this thread is purely about the lock up issue.

Don't suppose you noted down the error when you got the blue screen did you?

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noelatwork
1 Copper

Re: Help! My new Dell Studio XPS 13 Laptop keeps on freezing up!

@Jangla

I am yet to do the basic diagnostic... the reason being many have already told in this thread that it was just waste of time as it showed that everything is OK. Meantime, what is did is, I updated the Nvidea driver to the latest version as told by @DELL-Bill B (http://en.community.dell.com/forums/t/19279904.aspx).

I have not done anything to the BIOS yet because my laptop already came with A07 BIOS version. Since ppl in this thread are speaking of unstabilities with A08, I have not installed that.

Now I am waiting... Hope things will get better for me. Else, I am going to call the tech support!! 🙂

I didnt not down the error code... But it said that the error is something to do with the USB mass storage driver. I wonder how. Because, I had no USB connected to laptop except my external mouse!

Cheers, NoeL

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david2009
1 Copper

Re: Help! My new Dell Studio XPS 13 Laptop keeps on freezing up!

hi,

running A07.

also, when i uninstall ethernet nvida driver and install an older driver the issue seems to go away?

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3909
1 Nickel

Re: Help! My new Dell Studio XPS 13 Laptop keeps on freezing up!

This is purely my expierence with A08. It crashed my computer (the screen went black - the computer would not respond to keystrokes - the hard drive light was lit up but I wasnt able to get the computer to respond - had to manually shut it down by holding down the power button). With A07 I had 1 time in the last three weeks where it crashed. I installed A08 yesterday and had it crash 4 times last night after installing it. All I was doing was browsing the internet. Seems like the same issue from before.

Hello again,

I've been busy because I had a test to study for this past week, so I still haven't installed A07 or A08.  However, I think I may have found something interesting.  While studying I was on my laptop all day (literally, it was on ALL DAY).  It froze on average once a day in the late afternoon after it had been on a while.  One day it froze twice, but the second freeze was after I restarted my computer without waiting very long after the first time it froze... this lead me to think that maybe the computer hadn't cooled off and was overheating.  I happen to have an external  usb-powered cooling pad that can be placed under laptops, so I tried this.  My computer (still running the "faulty" A02) hasn't froze once in three days, and it's been on pretty much all day.  

I don't know all that much about computers, but it is possible that these BIOS versions are just a way for Dell to reduce our computers' performances so that they don't overheat as easily.  If this were true, why did we all spend money for a computer with pretty components if we can't really use them at their full potential (without an external cooling pad).  I have yet to switch my computer from power saver mode in the performance settings, but I will be testing that as well and can report back if it causes problems.  At any rate, I'm becoming convinced that it may simply be poor engineering on the part of Dell that causes these computers not to vent well enough and thus overheat easily.  (Who puts the ONLY vent BEHIND the screen?!)

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