Atreidae
2 Bronze

Re: Help! My new Dell Studio XPS 13 Laptop keeps on freezing up!

Okay, bear in mind that there are 2 "Diagnostic" tools, one runs from the BIOS doing all the RAM checks, (blue screen white writing) the one with the GUI is actually located on a 100MB partition on the HDD hidden from windows. You can throw it into your GRUB menu.list and boot it from there if you hose the MBR (Like I do)

 

But Yes, I've had mine lock up in Dell Diag too (GUI) very frustrating! (more indications that the hardware is playing funny business)

 

Anyway, I had a tech come out to fix my last issue.
Dell offered a 4hr turn around to get my lappy fixed and I respect that, good job the XPS support team.

Tech arrived with MB/CPU/CMOS Battery/Main battery.And no thermal grease/pad. 

After replacing the whole kit, the machine would happily boot of USB so I could backup my data (finally) and rectify the BSOD issue

So now my machine is running hotter than it used to (as this is the thrid time the pad has been "recycled")

The Media keys are playing up again, turning Wifi/BT on and off at random  or just completely locking up and going bright on a few keys in both windows and linux only a hard reboot fixes this, the HDD led no longer functions and the media keys sometimes light up if the laptop is OFF and a USB device is inserted into the e-sata/USB port

I've spent countless hours troubleshooting this machine, not to mention re-installing windows 3 times (being a sysadmin I have a lot of stuff to install and no. I didnt untill recently have a ghost image) So I have asked Dell to ship me a brand new XPS 1340 of the same spec.. even though the only things that havent been changed are the LCD/Keyboard/Case  I am sick of having my laptop torn to shreds by some dude that doesnt care how well he puts it back together (let me change the parts maybe.. then I can do it at my leisure not when your tech is free?)

 

I've spoken to 2 of the XPS support team that assured me two days ago that a manager would call me yesterday... No go.

My Dell rep has at least gotten back to me, but she is unable to help on the technical level and TBH she shouldnt have to be involved in customer care solutions.

 

anyone else completely and utterly fed up with theirs... I'm thinking a change to a MacbookPro might be in order (and I've been windows/dos since 286's!) one of my co-workers just got the E4200.. we are counting the days till something goes wrong..

 

 

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labousee
1 Copper

Re: Help! My new Dell Studio XPS 13 Laptop keeps on freezing up!

Did anyone find the cause or a solution to the problem?

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Highlighted
noelatwork
1 Copper

Re: Help! My new Dell Studio XPS 13 Laptop keeps on freezing up!

The new A11 BIOS fixes the problem.I installed it more than a week ago and from then, i have no problems.

Cheers

NoeL

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labousee
1 Copper

Re: Help! My new Dell Studio XPS 13 Laptop keeps on freezing up!

I am also using the new BIOS. It didn't help me. 

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mevans336
2 Bronze

Re: Help! My new Dell Studio XPS 13 Laptop keeps on freezing up!

My laptop came back from the depot and they stated it was a hard drive problem. They didn't have any in stock, so I had to wait for a hard drive to arrive separately. I ran my machine using Linux off a USB drive for 2 days while waiting for the hard drive to arrive and I didn't have any issues. I'm not sure what they did because I tried running Linux off a USB flash drive before sending it in with the same lockups, but so far things seem fine. I haven't run it for very long with Hybrid SLI enabled however. They shipped me back the "defective" hard drive (it was a WD Black 320GB drive) and replaced it with a refurbished Seagate I believe. The "defective" hard drive is working perfectly in another machine, so unless it was some weird issue between WD and the controller, I think they must have actually performed some other fix.

I did upgrade to A11 last night and same the same behavior I saw before, where the machine wasn't locked up, but no video updates would display. I had to pull the power out to disable Hybrid SLI, put the laptop to sleep by closing the lid, wake it up, uninstall the Dell nVidia drivers, and then reinstall them to get the system stable again. It's been running fine since.

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noelatwork
1 Copper

Re: Help! My new Dell Studio XPS 13 Laptop keeps on freezing up!

I am also using the new BIOS. It didn't help me. 

My laptop had the problems of freezing up and excessive heating. Both of these have significantly reduced. (no freeze after A11 was installed, heating has reduced).

I had no problems with video or anything like that. (Thankfully!!)

 

Cheers

NoeL

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labousee
1 Copper

Re: Help! My new Dell Studio XPS 13 Laptop keeps on freezing up!

I had my motherboard replaced by dell, bios updated to A11 and Vista 64bit rolled back to it's factory state. 

I still have the freezing problem, but I noticed something very interesting: The freezing occur much more often when the computer is not plugged to the AC charger. 

The laptop is brand new the and problem happens from day 1, and it looks like dell are clueless.

 

Does anyone know the cause for the problem or have a solution for it? 

 

Thank you!

 

 

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3909
1 Copper

Re: Help! My new Dell Studio XPS 13 Laptop keeps on freezing up!

Hello,

Back in July, I installed BIOS A07 as well as the new NVIDIA driver updates both from Dell's site.  Since then my computer has never crashed/frozen.  I run 64-bit Windows Vista Home Premium Edition.  I was having the freezing happening at least once a day, with the exception of when I used a cooling pad -- that reduced it to freezing every other day or so.  I still have problems with the hotkeys not always working and although I'm typing this from a 2003 linux box, I guess that I'm fairly satisfied with my XPS1340, but the lack of help from Dell and the fact that it took so long to fix the issue makes me refuse to purchase another in the future.  Let me know if any of you think that my computer's specs might help you.

Cheers!

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kayent
1 Copper

Re: Help! My new Dell Studio XPS 13 Laptop keeps on freezing up!

HI.

I got my xps 13 delivered to me yesterday morning. And from then till now I had more or less 5-6 freezes, the most recent one being half an hour ago. The freezing is very random. I tried updating to most of the drivers available except for the Nvidia driver which encountered a problem because the driver only supports 32bit windows. perhaps this could be the problem? i tried installing the driver directly from Nvidia's website but it stated 'The manufacturer of this system requires that you download the driver for your GPU from their support site.'

I'm running bios A11, vista 64 bit.

Anyone can offer any help before i call Dell come Monday?

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kmtlondon
1 Copper

Re: Help! My new Dell Studio XPS 13 Laptop keeps on freezing up!

The general consensus is to:

- update to bios A1

- update dell Nvidia drivers

- Control Panel > Power Options > Change to a windows power plan from the dell default (disable hybrid sli in the advance options)

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