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SamaraD.Layne
1 Copper

Help Needed: Restore to Factory Settings - Reinstall Original Content STALL

Over the past couple of days I've been trying to restore my Inspiron back to factory settings. I make it through to actually starting the restoration (or whatever it's called) but the program seems to stall after reaching "Reinstalling Original Content" at 18%.  It's been at this state for hours (the latest process started at about 8 pm last night and ran through the night - it is not 3:40 pm).

I don't know what's wrong. What can I do to save my laptop?

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1 Reply
ieee488
6 Gallium

Re: Help Needed: Restore to Factory Settings - Reinstall Original Content STALL

I would run an extended hard drive diagnostics.  F12 at boot-up.

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