duanephl
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Help!!! Suddenly lost sound on my Dell Celeron N5010 Laptop.

When I click Volume Icon it says " audio services is not running."  I would appreciate some insight and assistance.

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17 Replies
8 Krypton

RE: Help!!! Suddenly lost sound on my Dell Celeron 1585 Laptop.

" audio services is not running."

Hello. If you have a Windows operating system then Windows Audio Service has to be running to get any audio.

Go to the Windows search box (or Start>Run depending on your version of Windows) and type services.msc then hit the 'Enter' key (or click 'ok'). The Services window will appear.

Scroll down until you find "Windows Audio" towards the bottom of the list. Check that it is enabled, set to automatic, and running. If it isn't, double click on it and change the Startup type to Automatic, then click Start, Apply, and OK.
.

If you need more help please reply back with the full model name of your laptop. I don't know of a 1585 model so include the name of the line (Inspiron, Studio, Vostro, XPS, Latitude or Precision) and the model number, plus the name of the operating system the laptop is running.

Jim Coates -- 15 years on the Dell Laptop Audio boards -- since 2/6/04 

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duanephl
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RE: Help!!! Suddenly lost sound on my Dell Celeron 1585 Laptop.

Hello Jim. I have a DELL Inspiron 1500 series. It is run on Windows 8.1 operating system. I tried your 
solution and I was blocked by a message that said " The endpoint is a duplicate" it was an errror code. 
Error code number - 0x800706cc. Any further suggestions would be much appreciated. 
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kalwanisharan
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RE: Help!!! Suddenly lost sound on my Dell Celeron 1585 Laptop.

I have the exact same problem. My model # (purchased like 2 days ago) is DELL Inspiron 15 3000 series laptop. Running WIndows 8.1

The Windows Audio is turned on and I re-started it, but to no avail. I still have no audio whatsoever.

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8 Krypton

RE: Help!!! Suddenly lost sound on my Dell Celeron 1585 Laptop.

" The endpoint is a duplicate"

I'm afraid I don't know why it is giving you that error. I would try removing the audio driver (most Inspiron 15's have a Realtek driver) and downloading and installing a fresh copy from your model's support page.

If that doesn't fix it then you might have to perform a system recovery to fix it.

I have a DELL Inspiron 1500 series.

That narrows it down some but there are 2 dozens Inspiron 15 models.

Jim Coates -- 15 years on the Dell Laptop Audio boards -- since 2/6/04 

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8 Krypton

RE: Help!!! Suddenly lost sound on my Dell Celeron 1585 Laptop.

I have the exact same problem.... The Windows Audio is turned on and I re-started it, but to no avail.

You are also getting the error message " The endpoint is a duplicate"? If not you should start a new thread to discuss your laptop's audio issues.

If you need more help please provide the full model name of your laptop.There are 6 Inspirons in the 3000 series.

Jim Coates -- 15 years on the Dell Laptop Audio boards -- since 2/6/04 

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duanephl
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RE: Help!!! Suddenly lost sound on my Dell Celeron 1585 Laptop.

I have a Dell Inspiron N5010.

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kalwanisharan
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RE: Help!!! Suddenly lost sound on my Dell Celeron 1585 Laptop.

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kalwanisharan
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RE: Help!!! Suddenly lost sound on my Dell Celeron 1585 Laptop.

Here is my laptop specs:

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kalwanisharan
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RE: Help!!! Suddenly lost sound on my Dell Celeron 1585 Laptop.

does the above help?

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