" audio services is not running."
Hello. If you have a Windows operating system then Windows Audio Service has to be running to get any audio.
Go to the Windows search box (or Start>Run depending on your version of Windows) and type services.msc then hit the 'Enter' key (or click 'ok'). The Services window will appear.
Scroll down until you find "Windows Audio" towards the bottom of the list. Check that it is enabled, set to automatic, and running. If it isn't, double click on it and change the Startup type to Automatic, then click Start, Apply, and OK.
If you need more help please reply back with the full model name of your laptop. I don't know of a 1585 model so include the name of the line (Inspiron, Studio, Vostro, XPS, Latitude or Precision) and the model number, plus the name of the operating system the laptop is running.
I have the exact same problem. My model # (purchased like 2 days ago) is DELL Inspiron 15 3000 series laptop. Running WIndows 8.1
The Windows Audio is turned on and I re-started it, but to no avail. I still have no audio whatsoever.
" The endpoint is a duplicate"
I'm afraid I don't know why it is giving you that error. I would try removing the audio driver (most Inspiron 15's have a Realtek driver) and downloading and installing a fresh copy from your model's support page.
If that doesn't fix it then you might have to perform a system recovery to fix it.
I have a DELL Inspiron 1500 series.
That narrows it down some but there are 2 dozens Inspiron 15 models.
I have the exact same problem.... The Windows Audio is turned on and I re-started it, but to no avail.
You are also getting the error message " The endpoint is a duplicate"? If not you should start a new thread to discuss your laptop's audio issues.
If you need more help please provide the full model name of your laptop.There are 6 Inspirons in the 3000 series.