Khawar Naeem
1 Copper

Horrible Customer Service - Dell XPS 13

God help you if you are claiming a warranty on your product. The only question they will ask you is "What is your service tag number?" They won't listen to any descriptions you give them regarding the troubles you have with their product.

What's even great? Their customer service doesn't know English!

I have sent my laptop three times for service repair and each time it comes back with a new problem. Each time their technicians mess up the hardware. 

I paid $1700 for this lemon and today I feel like either killing myself or burning this useless piece of *** and smashing it to pieces. 

I sincerely wish every employee at Dell has to suffer the same level of trauma that I have suffered dealing with their customer service. 

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