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How do I file a complaint with Dell corporate headquarters?
I bought a Dell laptop from the original owners and Dell wont honor the warranty that still is in effect until 06/2015. I did everything that was asked of me to transfer the ownership and I keep getting blocked from every angle.The laptop worked great for a few month but then the screen starting having issues and nothing I tired would fix it. I then tried to reach out to Dell and after a 2 and half out wait in the CHAT room on the Dell's website.
i also tried the online transfer form as requested by the Dell tech and it was denied because the Previous company name did not match the one I supplied (which was give to me from the previous owner)
How can I file a complaint with Corporate? I am already working on a complaint with the Better Business Bureau. Please help.
ejn63
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July 17th, 2014 12:00
The warranty covers the original purchaser only until transfer is done - that needs to be done with verification of ownership by the current, registered owner. You need to have the party from whom you purchased the system find the original owners - otherwise, you have an orphan system and should return the system to the seller for a refund and walk away from the deal.
ejn63
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July 17th, 2014 12:00
If so, you may be able to pursue the claim through EBay.
You have absolutely no warranty unless you can find the original owner's information to validate a transfer - that's not just Dell's policy, but is an industry standard.
Chrisf79
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July 17th, 2014 12:00
The previous owner is no longer an active member of Ebay and since it's been over 90 days, Ebay will do nothing to help. i do have e-mails from the orignal owner stating the unit was being sold to me with a full Dell warranty still valid.
Simply put, returning the item is not an option.
tk.bhatta
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September 27th, 2014 04:00
I am going through the same problem.....
How do I file a complaint with Dell corporate headquarters?