This is a very basic question. I have a new Dell laptop which is working very well but I was going to donate my old Dell laptop to a charity or a centre where older people can use it.
I have deleted all the personal files and programs but the owners name[admin] keeps on coming up.
How do I remove this from the computer? I don't know who will use the computer in the future but it still has some good life in it.
You can click the links below for information on preparing your computer to donate.
I tried these solutions and have spent about three hours trying to solve this problem. My wife has a new Dell laptop but we want to donate the old one to charity. I can't remove the owners name with the steps above. I think the transfer of ownership has to be done online. The problem is that I don't know who the new owner will be: all I want to do is remove the old owner's name. The other problem is I can't get Dell tech support with the Dell laptop I want to remove the name from, even though we have purchased about four Dell computers over the years, the latest being in 2016.