Highlighted
Not applicable

How to estimate XPS 9360 damaged from shipping?

Hello fellow Dell users,

Apologies if this is not the best place to ask this question, I didn't know where else to ask. I shipped a refurbished Dell back to an authorized reseller, who said it was damaged by USPS' shipping. 

The seller identified the need to replace the following:

- a full bottom chassis and palm rest. It may also need a new keyboard/mousepad.

- There may be additional internal damage and the warranty is now void.

Luckily, I had insured it with USPS, but they want an "estimate of the repair costs from a reputable dealer." The seller could not put a price on it and only identified the damage he could see.

It was a 2017 DELL XPS 13 9360 7TH GEN I7-7560U 16GB 512GB SSD INFINITY QHD+ TOUCH 640 10 that was refurbished and had NBD warranty till May 2018. I bought it on ebay. Never again.

I don't have the laptop since I shipped it back to seller, so I can't really get an estimate...any one able to estimate damage this way or able to point me in right direction? I am in Los Angeles but laptop is in PA!

Thanks in advance!

0 Kudos