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June 2nd, 2011 11:00

How to remove or delete Primary Password Dell Latitude C400 laptop (I have password)

I have a C400 and want to remove the primary password but it won't let me. Seems to be on page 7 of the bios but when I enter my passprd and hit enter 3 times, I get an error beep

Does anyone have amy ideas

 

Thanks

14.4K Posts

June 2nd, 2011 12:00

If you are the dell registered owner then contact support  (with your invoice details at hand) and ask for a master password.

22 Posts

June 2nd, 2011 17:00

I have a master password... try again!

297 Posts

June 2nd, 2011 18:00

I assume you are trying to delete a known bios password.

Try holding down the "Ctrl" key when pressing "enter". Don't know if this applies to your model specifically, but some systems require this to enter a blank in the bios. Worth a shot.

22 Posts

June 2nd, 2011 18:00

Yes I'm trying to delete a known bios password do I dont have to enter it every time I boot

Tried the Ctrl  enter but no avail

Thanks for helping

3.8K Posts

June 4th, 2011 11:00

Hi Peakslayer,

I did read your post, and also read that you entered the primary password 3 times and your getting an error beep. So most probably the password is changed or incorrect. Hence you will need to contact Dell Technical support.

Thank you

Royan

22 Posts

June 4th, 2011 11:00

Royan...

Did you not read my post?

I have the password!!!

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87.5K Posts

June 4th, 2011 11:00

If you have the master password, enter it.  Then go to the password change field and enter nothing (twice).  Save.  The password is now gone.

22 Posts

June 4th, 2011 11:00

Nope on "hit enter twice" Still get error beeb. Even pulled the HD ad removed the cmos battery. Weird

3.8K Posts

June 4th, 2011 11:00

Hi Peakslayer,

Welcome to the Community. To remove or change the Bios Password you will need to contact Dell, and verify the original owner of the system, after which they will be able to give you the Bios password so you can remove the existing password.

Thank you

Royan

22 Posts

June 4th, 2011 11:00

zHow would I be able to get past the bios password on start-up if I didn't thave the password?

22 Posts

June 4th, 2011 16:00

UPDATE: it was running A11 for bios version. I updated it to A12 and it will now let me change/delete the password. How weird. Thanks for the help!

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