IDamian
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I am new so if I have forgotten something please let know; The speakers on my XPS L701X (Windows 7) stopped working recently

I have checked out whether it is a hardware problem (which it is NOT) by using the Dell support test facility. I can hear the speakers here and only here (My Head phones are working and have never stopped working, and yes I have disconnected the headphones prior to testing the speakers).

So I am told it must be a software problem, however since I do not know when it stopped working I can not use the  System restore application. Besides, for some strange reason, while I have that ap on auto, I can only find two restore points, the oldest from only two days ago despite having turned the app on in January 2011 when I BOUGHT THE I7 LAPTOP.

So it  seems I am left with either paying $129 to Dell  with even them possibly suggesting that I would have to use PC Restore and lose much of my data OR continue to use the headphones. I turn to this community for help

Damian

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18 Replies
IDamian
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Re: I am new so if I have forgotten something please let know; The speakers on my XPS L701X (Windows 7) stopped working recently

I forgot to include that I replaced the dell audio drivers although they did not need it. I also found this on the site:

   * Speakers don't work and are not muted or deselected

   * Headphone jack does work

   * Reinstalling audio driver does not help

   * Audio test in Dell Diagnostics passes

   * On models with 2 headphone jacks, one may be "checked" in the control panel as if in use

   * Sometimes but not always, a very gentle wiggle of a plug in the jack will get it to resume normal functioning, at least temporarily.

THE ONLY THING DIFFERENT ABOUT MY SYMPTOMS IS  that I did try jiggling the jack and this did NOT bring the speakers back. I too just bought this laptop and if it is a motherboard issue, can someone let me know how to determine this because Dell has me convinced it must be a software issue and I too jut put in about $3,000 to buy this laptop, including a 3 year hardware warranty.

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IDamian
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Re: I am new so if I have forgotten something please let know; The speakers on my XPS L701X (Windows 7) stopped working recently

In addition I ran the entire default diagnostic center tests (about 44 in total perhaps, maybe more) and ALL PASSED

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Jim Coates
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Re: I am new so if I have forgotten something please let know; The speakers on my XPS L701X (Windows 7) stopped working recently

* Sometimes but not always, a very gentle wiggle of a plug in the jack will get it to resume normal functioning, at least temporarily.

THE ONLY THING DIFFERENT ABOUT MY SYMPTOMS IS  that I did try jiggling the jack and this did NOT bring the speakers back. I too just bought this laptop and if it is a motherboard issue, can someone let me know how to determine this because Dell has me convinced it must be a software issue and I too jut put in about $3,000 to buy this laptop, including a 3 year hardware warranty.

The last symptom, about wiggling the plug, is only a symptom if it temporarily restores audio through the speakers. If it does nothing then it signifies nothing -- it is not a symptom that you have the sense pin issue and it is not a symptom that you do not have the issue. In other words, you do have all of the symptoms of the issue if you have the 1st five in the list. I probably should re-write that part of the FAQ.

You mentioned two tests that you have run, the "Dell support test facility" and "diagnostic center tests". I am not familiar with those terms. The test to run is the Dell Diagnostics Audio Tests (link below my name).

The only ways to definitely test for this issue are:

> replace the jacks with new ones that are known to work and see what happens, or

> restore the computer to the original factory configuration. If it was actually a software problem, the restoration will cure it. But if the problem remains after restoration then it is a hardware problem, and the only hardware problem that fits those symptoms is the sense pin issue. Any other hardware problem would have caused the Dell Diagnostics Audio Tests to fail.

If you do not want to do that then the only way is to judge by the symptoms. That would be good enough for me -- there is nothing else that explains those symptoms -- but Dell support might require a restoration to prove that it is a hardware issue. If you are not backing up your data on a regular basis then you might consider doing so. You will be glad you did if you ever have serious problems with the laptop.

If this answers your question please mark it as "verified". Thanks.

Jim Coates -- 15 years on the Dell Laptop Audio boards -- since 2/6/04 

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Jim Coates
5 Osmium

Re: I am new so if I have forgotten something please let know; The speakers on my XPS L701X (Windows 7) stopped working recently

I forgot to include that I replaced the dell audio drivers although they did not need it.

You might want to double check that they are installed. When you look in your Sound properties it should have the word "Realtek", something like this:

If the word "Realtek" is missing then reinstall the Realtek audio driver.

Jim Coates -- 15 years on the Dell Laptop Audio boards -- since 2/6/04 

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IDamian
1 Nickel

Re: I am new so if I have forgotten something please let know; The speakers on my XPS L701X (Windows 7) stopped working recently

I have installed the drivers both because the Dell agent was there when I did it and because the picture you presented DOES look exactly like mine. The Dell Diagnostics from the Dell Support Center (a PC-Doctor Ap which comes with the XPS) has its own hardware test for the speakers which was the test I alluded to which passed. This is why Dell tells me it must be a software issue. As to backups I run backups weekly however they do no include all the websites I  have to reconstruct after doing a backup (to my knowledge) and this would take me at least 3 hours to ressurrect even witrh such aids as Firefox's Synch AP. So I dread having to restructure my PC so that it looks brand new due to all the work I would subsequently have to do. It strikes me that the Dell Diagnostics Audio Tests would show the same results I get when I run the Dell Support center Audi tests, namely I can hear sounds from the speakers then but not if I run a film or music. However I will give it a try.

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Highlighted
IDamian
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Re: I am new so if I have forgotten something please let know; The speakers on my XPS L701X (Windows 7) stopped working recently

There is ONE difference between your picture and mine (as to REAL-TEK) which I have assumed is due to the fact that you have  an external speaker. On my picture it says that the REAL-TEK DIGITAL OUTPUT is NOT plugged in. (If this has nothing to do with your having an external speaker. please let me know ASAP, BECAUSE THAT COULD MEAN WE ARE ON TO SOMETHING). I AM NOT SURE HOW TO GET IN TOUCH WITH YOU REGARDING THIS ISSUE SINCE i AM RESPONDING TO MY OWN ISSUE AND DO NOT KNOW IF THAT GETS SENT TO YOUR EMAIL OR NOT. i HAD BEEN WAITING FOR AN EMAIL ALERT REGARDING any RESPONSE TO MY QUESTION AND HADN'T EVER RECEIVED ONE, WHICH IS WHY IT TOOK ME SO LONG TO RECHECK THE ISSUE AND SEE YOUR RESPONSE.

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IDamian
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Re: I am new so if I have forgotten something please let know; The speakers on my XPS L701X (Windows 7) stopped working recently

There is ONE difference between your picture and mine (as to REAL-TEK) which I have assumed is due to the fact that you have  an external speaker. On my picture it says that the REAL-TEK DIGITAL OUTPUT is NOT plugged in. (If this has nothing to do with your having an external speaker. please let me know ASAP, BECAUSE THAT COULD MEAN WE ARE ON TO SOMETHING). I AM NOT SURE HOW TO GET IN TOUCH WITH YOU REGARDING THIS ISSUE SINCE i AM RESPONDING TO MY OWN ISSUE AND DO NOT KNOW IF THAT GETS SENT TO YOUR EMAIL OR NOT. i HAD BEEN WAITING FOR AN EMAIL ALERT REGARDING any RESPONSE TO MY QUESTION AND HADN'T EVER RECEIVED ONE, WHICH IS WHY IT TOOK ME SO LONG TO RECHECK THE ISSUE AND SEE YOUR RESPONSE.

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IDamian
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Re: I am new so if I have forgotten something please let know; The speakers on my XPS L701X (Windows 7) stopped working recently

I have heard both the music and the drums during the diagnostic tests.

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Jim Coates
5 Osmium

Re: I am new so if I have forgotten something please let know; The speakers on my XPS L701X (Windows 7) stopped working recently

As far as the picture, I said it should "look something like this" because it was just a random screen shot that somebody had posted that I had saved. I have a folder full of them. My own laptop is rather ancient and has nothing remotely resembling yours.

To get e-mails, click on your name to go to your page, then "settings", then "e-mail configuration". Also, when you reply to a post, if you click "use rich formatting", there is an additional option to receive e-mails but on mine it is always pre-selected.

Please refrain from posting in my FAQ's. We used to be able to lock and unlocked our own posts but something is wrong with the forum and we can no longer do that, so I have to ask people to not post. Needless to say almost all of my FAQ's have been messed up now by people posting on them.

Jim Coates -- 15 years on the Dell Laptop Audio boards -- since 2/6/04 

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