We’re listening. We’ll surely check and assist you. As you informed that the computer was dropped recently, the computer can turn off due to various reasons. It may be a software or a hardware issue. In order to isolate issues between hardware and software, we request you to complete the hardware diagnostics. You can refer to this link www.youtube.com/watch which is a video which shows the steps to complete the hardware diagnostics. Please share your findings, so that we can take this forward.