naviown
1 Copper

I have a big PROBLEM, please help me, I tried everything.

Hello guys, I have a big problem. Today I bought Dell Inspiron R15 5521, it's brand new and it came from official Dell Shop. But the main problem is FAN. It's making me crazy. As I know, I am not the only one with this problem, but I can't fix it. I tried to do it for about 4 hours already. 

I tried to install Bios 8, then 6, then 4, then again to 6 and 8. 

I tried to fix it with some drivers, but I failed.

I tried to stop it by installing program name SpeedFan, but SpeedFab can't find my fans.

The temperature is about 45 C, but it still blows air, and it's not hot air...

Please help me, because I am going to ask for a refund, this is the first time I am so disgruntled .

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10 Replies
Moderator
Moderator

Re: I have a big PROBLEM, please help me, I tried everything.

Hi naviown,

I would suggest that you run the diagnostics on the computer by following the steps mentioned below and check if there is any issue with the hardware on your system.

  1. Turn on or restart the computer.
  2. Immediately at the Dell logo screen, starting tapping the <F12> key once a second until the One Time Boot menu appears (if the computer boots to Windows turn the computer off and try again).
  3. At the One Time Boot menu, press the <Down> arrow key to highlight Diagnostics, PSA+ or Enter ePSA, then press <Enter> to begin the hardware Diagnostics.
  4. Write down any error codes listed. Reply to us with the error codes.

Please send me a private message with the computer's service tag, Name registered during the system purchase and email address. So that I can check what can be done. To send a private message, click on my name and select start conversation.

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naviown
1 Copper

Re: I have a big PROBLEM, please help me, I tried everything.

There was no errors found, and there is a photo I took.

I have sent you my email and Service Tag.

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naviown
1 Copper

Re: I have a big PROBLEM, please help me, I tried everything.

I have uploaded everything you asked, waiting for your responce.

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naviown
1 Copper

Re: I have a big PROBLEM, please help me, I tried everything.

Would you suggest something?

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Moderator
Moderator

Re: I have a big PROBLEM, please help me, I tried everything.

Hi naviown,

Please send me a private message with the computer's service tag, Name registered during the system purchase and email address. So that I can check what can be done. To send a private message, click on my name and select start conversation.

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naviown
1 Copper

Re: I have a big PROBLEM, please help me, I tried everything.

I have already sent you these details...

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Priyadarshini
1 Copper

RE: I have a big PROBLEM, please help me, I tried everything.

Hi.. Even I'm finding the same problem. The fan starts running as soonas the laptop starts up though not much of applications are running and also laptop,esp touchpad gets heated up within half an hour of usage. I got the laptop only 4 days ago. Did you find the solution??

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dima7821
1 Copper

RE: I have a big PROBLEM, please help me, I tried everything.

The same thing here. My requests are ignored by Dell completely. I do not know what to do.

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ieee488
5 Iridium

RE: I have a big PROBLEM, please help me, I tried everything.

The same thing here. My requests are ignored by Dell completely. I do not know what to do.

You have only 21 days to return the laptop if you bought from Dell.

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