I bought a dell power companion USB-C –PW7015MC and it doesn't charge my xps 13 it detects the charger as a usb hub and it doesn't charge the computer. The odd thing is if I use a dongle from usb c to hdmi, usb c and usb a and I plug the charger into the dongle then it starts charging. It just doesn't work when I plug it in directly. Please help.
One odd thing is that when I plug it into another USB c device it charges it perfectly fine but just the xps 13 is it not a software issue?
You can update the system bios on the xps 13 and that could possibly resolve the issue.
I've updated the BIOS to the most recent update and this problem feels like an easy fix just I don't know how to fix it. Dell products shouldn't have problems with dell's accessories