This post is more than 5 years old
2 Posts
0
4554
I've installed the fingerprint reader palmrest on my dell e6420 and I keep getting an error when I enroll a fingerprint
The error is:
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Capture Failed
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The biometric unit is not in the correct state to perform the specified operation.
Do you want to try again to enroll this finger?
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Yes No
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I've tried other fingers and I still get this error
JeffreyO96
2 Posts
1
July 2nd, 2016 21:00
It seems to have been fixed after I rebooted my laptop. I've enrolled my right hand and now can login seamlessly.
DELL-Akshatha M
1.2K Posts
0
June 16th, 2016 02:00
Hi JEFFREYO96,
Thank you for writing to Dell Community Forum.
Please uninstall and re-install the Finger print reader driver on the system. Please follow the steps mentioned below to uninstall the video card.
After the uninstall finishes restart the system. Then re-install the Finger print reader driver on the system for issue resolution. Please enter your service tag # on the link below, select the OS, then download the Dell Control Vault Driver from Security section onto the system and install it.
http://dell.to/1ncWHQb
Please private message us the service tag of the system along with your email id (Note: please don't mention the service tag or email id on the public forum as it contains your personal information).