Inspirion 5558 Bios Cannot Determine Power Wattage, Broken hinge
I have owned this machine for several months after the first two months I had to send it back to Dell because after receiving the message AC power wattage cannot be determined and spending several hours on the phone with Dell they sent me a box and I sent them my computer. They had to replace my mother board (not a good sign on a new computer). Fast forward a few months and clicks (yep the right hinge is clicking) cant see where it is broken but doesn't sound good. So I am going rounds with customer service no I did not drop the computer no did not abuse it. I finally asked the gentleman and I use that term very (loosely) what am I supposed to just stare at my lap top or do I actually get to use it. Seriously did I buy 800 $ 6lb paperweight ? I have 5 year old dell lap top that if it was not over heating I would not have replaced it at all !! This one has been a lemon from the word go !! Now this morning I had to restart my computer and flash back to the message I received when my mother board failed AC power wattage cannot be determined, spent another two hours on the phone, mind you I have not resolved the broken hinge issue, filed complaints the BBB and FTC . But now Dell tell me they will send me a box to send back the computer, then they put me on hold and tell me I have to send it my own box? I said seriously when did this policy com into effect? They said I should have saved the box from 4 months ago! Like I was anticipating sending the computer in again! I cannot believe that Dell has gone this far down hill! I HAD been life long customer but this my last one. IF they cannot stand behind their product then they are not worth I will continue to share my experience and post to twitter, linked in facebook, and google. I still have to figure out fi they are going to fix the hinge issue.