Highlighted
Skiblue27
1 Copper

Inspirion 7000 series crashed hard drive

This very mildly used system mechanic (dell recommended) "safeguarded"  computer has crashed, under warranty and ProProtected yet ZERO support despite 5 hrs of phone time with India. Any suggestions as to how to contact corporate in TX? 

0 Kudos
3 Replies
9 Rhodium

RE: Inspirion 7000 series crashed hard drive

Inspirons do not qualify for US support, though it's an option on Optiplex, Precision, Latitude models.

What's the exact Dell diagnostic error you're seeing?

0 Kudos
Saltgrass
4 Ruthenium

RE: Inspirion 7000 series crashed hard drive

What is your exact model and what is happening?

I have an Inspiron 7779 so not sure what enj63 us referring to unless it is the level of support.  From your statement, are you in India or just talking to that support option?

I don't know of any special access except the phone and maybe the consumer forum here.

----------------------------------------------------------------------------------


XPS 2720, Inspiron 17 7779, Inspiron 15 7567, XPS 13 9365, Inspiron 1545, TB16 Dock

0 Kudos
Moderator
Moderator

RE: Inspirion 7000 series crashed hard drive

That does not sound good. We will be glad to look into this for you.


Does the computer crash with a bluescreen?


Run a hardware diagnostic by following this link http://bit.ly/2fJuGXB


Click on my Dell username & send a private message with the service tag, registered name, email address & a brief on the crashing issue.


Click on this link http://bit.ly/2ePdx9V  to know how to find the service tag.


Dell-SreejithR
Social Media Support
#IWork4Dell
To help us troubleshoot, send us via a private message: Dell PC or Monitor Service Tag number
Out of Warranty Support
Would you like to be a Dell Community Rockstar?

0 Kudos