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Klaas Willems
1 Copper

Inspiron 13 5000 suffered a permanent battery failure. HELP

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Hi, last year i bought an Inspiron 13 5000. It was a <profanity> to actually buy the thing but in the end i worked out. When i logged in to my laptop just this month, windows and the dell app said my battery had suffered a permanent failure. I ran the diagnostics test and this too said my battery should be replaced. I can't seem to be able to buy a battery on the dell website. I sent a few mails to dell support but haven't had an answer yet. How can i send dell my laptop, so they can fix it? (it's still inside the warranty).

Many thanks

Klaas Willems

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LSUFAN51
4 Ruthenium

RE: Inspiron 13 5000 suffered a permanent battery failure. HELP

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You were able to contact Dell ? If no, I'd suggest you try Dell chat in the link below:

Dell Chat | Dell

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LSUFAN51
4 Ruthenium

RE: Inspiron 13 5000 suffered a permanent battery failure. HELP

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You were able to contact Dell ? If no, I'd suggest you try Dell chat in the link below:

Dell Chat | Dell

Klaas Willems
1 Copper

RE: Inspiron 13 5000 suffered a permanent battery failure. HELP

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I tried contacting them via mail and facebook, but they didn't respond to any messages. I tried twitter yesterday and they surprisingly answered within an hour.

Thanks for responding but in the end it worked out.

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LSUFAN51
4 Ruthenium

RE: Inspiron 13 5000 suffered a permanent battery failure. HELP

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Glad to know Dell took care of you. Thanks for the update

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