Highlighted
celtic_mist
1 Nickel

Inspiron 13 5368 2-in-1 High Definition Audio Device in Device Manager - no available driver


The AUDIO FADE PROBLEM is an issue with this laptop and I am wondering if it is related to the above.

I have upgraded to the latest BIOS and drivers using the Dell Product Support pages.

Every other day I have to reinstall the Realtek Audio Device to get audio from streaming media.

The current Driver Version is 6.0.1.7908 from Realtek Semiconductor Corp. Date 12/08/2016 which is what it defaults to upon reinstall.

I suspect that for whatever reason Dell has not yet come up with a fix. Has it something to do with the fact that although I bought the laptop new, it had been upgraded from Windows 8 to 10? (A fact that I only discovered later)

 

0 Kudos
36 Replies
Jim Coates
5 Osmium

RE: Inspiron 13 5368 2-in-1 High Definition Audio Device in Device Manager - no available driver

There are a couple of suggestions about the fading issue in the Recent Issues FAQ, under Inspiron 5368.

Jim Coates -- 15 years on the Dell Laptop Audio boards -- since 2/6/04 

0 Kudos
celtic_mist
1 Nickel

RE: Inspiron 13 5368 2-in-1 High Definition Audio Device in Device Manager - no available driver

Thanks Jim,

Nothing in the FAQ unfortunately. I have removed all the hidden devices in Device Manager and installed the latest Dell Audio Driver -  Audio_Driver_VR8Y0_WN32_6.0.1.7908_A03.EXE

Remove the hidden devices as per (for Vista but same procedure)

www.howtogeek.com/.../

Will see how it goes...

0 Kudos
Saltgrass
4 Germanium

RE: Inspiron 13 5368 2-in-1 High Definition Audio Device in Device Manager - no available driver

My current install is running Waves MaxxAudioPro and the latest Realtek driver.  The sound does not show to be HD, just Realtek Audio.  Driver version 6.0.1.8004.

I have not noticed the audio fade but I have not been the intense listening I was doing before so I may just not have noticed it.  I don't use the Dimension option in Waves MaxxAudio Pro..

Inspiron 17 7779

----------------------------------------------------------------------------------


XPS 2720, Inspiron 17 7779, Inspiron 15 7567, XPS 13 9365, Inspiron 1545, TB16 Dock

0 Kudos
celtic_mist
1 Nickel

RE: Inspiron 13 5368 2-in-1 High Definition Audio Device in Device Manager - no available driver

Jim,

Still got the fading out but at least the "Other Device" is now under Device Manager Sound Devices as Intel(R) Display Audio.

I have to try everything. I have deselected "Exclusive Mode" in Advanced Speakers/Headphones Properties in Control Panel Sound.

Will keep you updated...

0 Kudos
Jim Coates
5 Osmium

RE: Inspiron 13 5368 2-in-1 High Definition Audio Device in Device Manager - no available driver

Nothing in the FAQ

Can't quite get the meaning of that. The suggestions for the 5368 fading issue didn't help, or couldn't find them?

Jim Coates -- 15 years on the Dell Laptop Audio boards -- since 2/6/04 

0 Kudos
Gator352
1 Copper

RE: Inspiron 13 5368 2-in-1 High Definition Audio Device in Device Manager - no available driver

I just got my laptop on Dec. 24th (Inspiron 5368) and I'm having the same issue. It came with windows 10 but automatically updated to the anniversary update as soon as I powered it on so I don't know if it worked before that.

The only way I seem to get any audio is if I reboot. It will continue to work till I close the lid then if I reopen later, there's no audio. If this isn't fixed soon, this puppy is going back.

And yes, I have read the Recent Issues FAQ and tried all suggestions given to no avail.

0 Kudos
Saltgrass
4 Germanium

RE: Inspiron 13 5368 2-in-1 High Definition Audio Device in Device Manager - no available driver

If it is a new machine, to you, go ahead and check for updates for the system.  Bios and firmware updates may be available and such things as chipset drivers can be important.

Not sure it will repair the audio situation, however.

----------------------------------------------------------------------------------


XPS 2720, Inspiron 17 7779, Inspiron 15 7567, XPS 13 9365, Inspiron 1545, TB16 Dock

0 Kudos
Jim Coates
5 Osmium

RE: Inspiron 13 5368 2-in-1 High Definition Audio Device in Device Manager - no available driver

If this isn't fixed soon, this puppy is going back.

Don't wait too long. The return period clock usually starts ticking from the date on the invoice, not the date you received it.

And yes, I have read the Recent Issues FAQ and tried all suggestions given to no avail.

The FAQ suggestions are only about the fading issue that is particular to the 5368 model.

Jim Coates -- 15 years on the Dell Laptop Audio boards -- since 2/6/04 

0 Kudos
Gator352
1 Copper

RE: Inspiron 13 5368 2-in-1 High Definition Audio Device in Device Manager - no available driver

Maybe I should have started a new thread?

I'm not returning it as it seems to be a software problem that can/will get fixed and seems to be related to sleep mode?

About the FAQ, I was meaning I reinstalled the drivers from DELL's driver page and like the other poster, now my drivers say "Realtek audio".

0 Kudos