Unsolved
This post is more than 5 years old
21 Posts
0
330126
Inspiron 13 7000 2-in-1 trackpad issues
I have purchased this laptop less than a week ago. http://www.dell.com/uk/p/inspiron-13-7348-laptop/pd?oc=cn34803&model_id=inspiron-13-7348-laptop
I am having problems with the trackpad. When I initially touch and move it, it takes a few millimeters of finger movement for the it to start responding. After this initial delay, if I don't take my finger of the trackpad, it works fine without any problems. Very accurate and all that. As soon as I take my finger off, I get the same issue. It isn't a major problem, but it is very frustrating.
Every time I take my finger off, I have to deal with this delay (to reiterate, it isn't a time delay but a movement one, it's always the same distance on the trackpad before it starts working). This makes two finger scrolling very jumpy and unpleasant to use. The touchscreen is fine, so I have been using it more to scroll up and down various pages.
I have tried to look for a solution online. There aren't any driver fixes because dell does not provide trackpad drivers for this machine. I am stuck using Windows drivers which are okay besides this issue I'm having.
I hope this problem is a software and not a hardware one, I've seen other people complaining about similar issues but on slightly different machines, like the dell 7347. None of those solutions seemed to have helped.
DELL-Chris M
Community Manager
Community Manager
•
54.2K Posts
0
May 10th, 2015 19:00
Click Add as Friend on his page.
Dell-MohanG
184 Posts
0
May 10th, 2015 23:00
Hi danielius16,
We have sent you a friend request please accept the friend request and then you should be able to find the private message option and we request you to send us the service tag information on the private message
danielius16
21 Posts
0
May 11th, 2015 04:00
I have sent my details in a private message.
I am assuming that the best solution for my problem is to reinstall windows as it would be too difficult to troubleshoot every driver that could be affecting the track pad.
Dell-MohanG
184 Posts
0
May 13th, 2015 00:00
Hi danielius16,
Thank you for providing the requested information, we will have the D-USB shipped to you. As we have tried all the possible troubleshooting steps we request you to back up all the data and re-install the Operating System once you receive the D-USB and let us know of the outcome.
danielius16
21 Posts
0
May 17th, 2015 04:00
Hi Mohan G,
I have received the d-usb. I can boot it up. I get asked for the product key. Is there any way I can get this ley? Can I reuse the one from my currently installed system, where do I find it if I can? Do I have to buy a key?
vlgxiv
1 Message
0
June 13th, 2015 21:00
I am having the same exact issue and tried everything else suggested but the problem still remains.
Was this issue ever resolved and if it was, how was it fixed?
Thank you in advance!
danielius16
21 Posts
0
June 14th, 2015 03:00
danielius16
21 Posts
0
June 14th, 2015 04:00
luccappe
16 Posts
0
June 14th, 2015 04:00
Hi danielius16, I reinstalled windows but I cannot use touchpad without the driver... it doesn't work at all.
Which is the driver you have at windows reinstallation? I want that driver!
luccappe
16 Posts
0
June 14th, 2015 11:00
Of course, the problem comes with windows 8.1.
Reading your post I understood that at the end of the reinstallation of Windows 8.1 the touchpad was working!
gkomail
3 Posts
0
November 13th, 2015 09:00
If you disable the "I2C HID Device" in device manager, it will make touchpad behavior same as it is in safe mode. I have attached image for the same.
1 Attachment
Capture.PNG
riconsce
1 Message
0
February 4th, 2016 08:00
Hello, I am having the same issue as described here, but in Windows 10. 13 Inspiron 7000. Can you please point me to the updated drivers - assuming they will be different for Windows 10 than Windows 8. Thank you!