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RE: Inspiron 13 7000 (7347) Touch screen problem

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I had a problem with the new lcd also but after refreshing the pc, there has been no problem for the past 3 days. Hopefully it stays away.

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RE: Inspiron 13 7000 (7347) Touch screen problem

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I just bought a Dell 13 Inspiron 7000 and have the same problem. I did not know that this is a common issue otherwise I would not make the purchase. 

I am just curious that if a lot of us are suffering from this obvious design/hardware flaw, how come the customers are calling the technical support and waiting for a LCD replacement. 

Dell should recall this product and replace/refund people...

This laptop is my forth dell laptop, and generally have pretty good impression about Dell.

I wish they can do something, at least a recall/repair plan made clear so that people know what they can do without calling the tech support.  

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2 Bronze

RE: Inspiron 13 7000 (7347) Touch screen problem

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I had previously posted that a bios update had fixed my issue, actually just mad e it less prevalent.  Still pops up now and then....tech support ***.  I've called three times once a couple weeks ago, once today- transfered and then disconnected and not called back even though just got my callback number.  Called back again and tech said he could see no past calls(I WASNT SURPRISED SADLY).

Explained what were all experiencing, ghost touches, screen zooming, opening and closing items, etc - randomly or after we move screen either to adjust angle or convert to tablet and back,

Wanted to do all the same ***, boot safe mode, checking device manager etc - these people have no skills - i had to plead for tech to google Inspiron 13 7000 Ghost - to get to this forum, still took about another 45 minutes and now finally sending me a box so I can send in and probably get back not fixed a month later:(((

I used to work for Gateway 20 years ago, and worked for a State University School of Medicine IT department for another decade......it is truly sad what they consider tech support, outsourced, foreigners who cant get beyond their dialect - who just follow scripted troubleshooting and then have to check with someone every time a decision has to be made......maybe the last purchase I have with Dell.

Nobody seems to monitor these forums or cares?  Anybody out there?  Your ship is sinking...maybe Dell should go back to being a public company.

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RE: Inspiron 13 7000 (7347) Touch screen problem

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Add mine to the problem list. It is getting progressively worse. I have not found a permanent fix so I guess I will disable the touch for now since I don't have time to be without a computer right now. Very frustrating!!! Defeats the purpose of a 2 in 1 without a touchscreen.

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RE: Inspiron 13 7000 (7347) Touch screen problem

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I have a similar situation emoticon.Sad.title
 A month has passed after the purchase..
Now my laptop to be repaired.. and I really hope that it will help to solve it... emoticon.Confused.title

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RE: Inspiron 13 7000 (7347) Touch screen problem

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I have the same problem with ghost clicks on a new Inspiron 17 7737 - always on the same horizontal line to the bottom left of the screen but slightly varying numbers of locations (generally 2-5).  This is an intermittent problem and when several posters have said that they tried to fix the problem and the fix seemed to work initially I'm not sure the fixes are fixing anything.

Anyway to be fair to Dell support they have been pretty quick in coming back via e-mail and suggesting various things including screen recalibration, reinstalling video drivers, updating Bios (though they told me not to bother when I pointed out that they were trying to get me to install an older version than I had) and finally a PC reset.  Well after 2-3 hours of reinstalling everything that the PC reset had deleted in occurred again.  They promised that if PC reset didn't work they would treat it as a hardware problem so we'll see tomorrow.  My brother's a senior desktop support analyst and said all along it was likely to be hardware.

Anyway Dell support haven't denied that this is an unacceptable problem - as previous posters have stated it renders the laptop completely unusable and the only way of stopping it is to hit the off button.  Disabling touch screen is clearly not acceptable when you've paid a lot more for touchscreen functionality.

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RE: Inspiron 13 7000 (7347) Touch screen problem

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Purchased Feb 2015 had the ghost touch issue. 

Called Dell support, advised to return for repair. 

Next day delivery of a pre-paid shipping box. 

Computer returned within a week - fixed. 

That's about as good as you can hope for aside from not having the issue to begin with. 

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2 Bronze

RE: Inspiron 13 7000 (7347) Touch screen problem

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I posted in early February my experience with Dell Support ... definitely not as positive as you reported. Congratulations!

Would you share with those participating in this thread more information? Purchased the unit from? Any unique description of problem (if not generally the same as reported here)? Any approach you used to have hardware service initiated? Any idea of what was performed/replaced at service?

Thanks for you comments.

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RE: Inspiron 13 7000 (7347) Touch screen problem

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Certainly. 

Purchased from MicroCenter in Richardson Tx. The ghost touch problem was evident - like a thousand fingers touching the screen at once. If you were in a web browser it would go crazy. On the desktop, you could see the touch points glowing. 

When I contacted tech support I had already updated my drivers to the latest and performed a calibration so they had no ammo. 

I asked if this was a known problem and the reply was "there were some early units with an issue". I think they know very well there's an issue. 

They replaced my screen and did a good job. Got my original unit back - files intact. 

If I deliberately twist the screen I can make it happen but in normal use I do not have the problem any more. It's usable every day - and I do. 

-K

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RE: Inspiron 13 7000 (7347) Touch screen problem

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Same here. I use this laptop as my primary travel computer for work and write a lot of lengthy reports. It has gotten so bad with the ghost touches coming and going that I have switched back to my old laptop. Nothing more annoying than having a long report completely ruined by a series of changes being made so rapidly that it is almost impossible to go back and fix all the issues - and that is when I can actually get the ghost touches to stop in a reasonable amount of time.  I also  do not really  feel comfortable with having to flex or bed the screen because I'm sure they will claim I caused the problem. Working on just returning it now since there is no way to completely turn the touch off. 

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