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bobwillis1
1 Nickel

Inspiron 13 7000 touch screen

Had to disable touch screen.  Round circles showing up on screen and programs jumping all over the place.  Anyone know of a fix.

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17 Replies
RoshanS
1 Copper

Ghost touch problem

I have the Inspiron 13 7000 series 2-in-1 for almost a year and i also have the ghost touch issue. I called dell for the issue and they tried to see me 300 dollar software and hardware warranty. The tech i was talking to was trying very hard to convince me to get the warranty that she went to a point where it sounded like dell makes a very bad laptop and buying extended warranty is a must  hahahah. I said i still have some time before my 1 yr factory warranty expire. I like the features in this laptop I'll use it as much as i can and move to buying mac after this. Not coming back to dell again after this. 

I personally feel that this product is a factory defect and should have a recall for the product. Dell should also acknowledge the issue and fix through recall rather than trying to see warranty for the issue.

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nabeeel
1 Nickel

RE: Ghost touch problem

same pro here :l

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nabeeel
1 Nickel

RE: Inspiron 13 7000 touch screen

same problem here

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RE: Inspiron 13 7000 touch screen

I am sorry to read that you all are having problems with the touch screen.  Does this happen all of the time, how long has the notebook been running when you notice this?  Have you noticed problems with the touchscreen while the AC adapter was connected to the system? Was any programs, utilities or updates installed just prior to when you noticed the problem?  Does moving the LCD panel make any difference if the touchscreen works or not? If you turn the touchscreen back on again how long will it take before the problem occurs again?

If you haven't yet try calibrating the touch screen and see if that helps. If you continue to have problems please reply and include what version of Windows that you are using.

TB

Specialize in Laptops, Mobile Devices
#IWork4Dell

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bobwillis1
1 Nickel

RE: Inspiron 13 7000 touch screen

Unit was 3 months old when it started.  At first not all the time.  Then it became impossible to do any work at all. Took the computer to local repair shop and after a couple attempts they told me they thought the screen needed to be replaced. They also told me that if they disabled the touch screen the computer would work the same as a laptop. As I do not have the patience to deal with Dell people I have decided to go with.  This will be my last Dell.  

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RE: Inspiron 13 7000 touch screen

bobwillis1



I will be sending you a friend request. I may be able to help with a possible service.  Please accept my request.

TB

Specialize in Laptops, Mobile Devices
#IWork4Dell

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bobwillis1
1 Nickel

RE: Inspiron 13 7000 touch screen

Thanks, screen is replaced and seems to be working fine. 

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Amoswcw
1 Copper

RE: Inspiron 13 7000 touch screen

Hi Terry B, I have the same problem as bobwillis1 with my laptop purchased back in February this year. Can you help me please? Thanks.

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Stoens
1 Copper

RE: Inspiron 13 7000 touch screen

Terry, I am having the same problem. It started in September before the warranty had expired. Tech seemed to fix problem then it came back on December 7th. I spent all day of the 8th after purchasing the extended warranty for 239 + tax (12:30pm - 9:15pm) on the phone with support. They couldn't stop the ghost fingers and now they are so bad I can only use half the computer screen so that the "ghost" can't open files, folders, and links. The circular dots on the screen only go up and down in a straight line. There is no way this is a virus but that is what support is trying to fix. Please help!

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