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Inspiron 14R (N4110) factory image restore issue
I am trying to do a factory image restore on my daughter's laptop. It recently had some problem that required a chkdsk on c:, which found a lot of errors. Since then it has been glitchy, so a reinstall of windows seems necessary.
I'm following the instructions that are on the setup guide, page 72 - Dell Factory Image Restore. They aren't working for me.
When I get to step 5, there is no option to enter a user name. Just a drop down menu, which does not list Administrator is not an option.
If I choose some other user account, I don't see Dell Factory Tools as an option after logging in. Dell Datasafe doesn't work when I am in Windows (one of the gitches), and I'm wondering if that has something to do with why the Dell Factory Tools aren't there in System Recovery.
Any idea what I should do next?
Thanks in advance.
ejn63
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November 26th, 2013 11:00
Run an extended hardware-level hard drive diagnostic - F12 at powerup. If you see any errors or bad sectors, your drive is failing -- which is the most likely cause of the problem.
Vemmi
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November 26th, 2013 14:00
Try enabling the administrator then go the the recovery environment.
you have to run cmd prompt as administrator and type the below.
"net user administrator /active:yes"
Then do the F8 and then repair your computer. You should get the administrator in the dropdown.
Chao ,
Vemmi
mdhankins
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November 27th, 2013 06:00
Thanks for the suggestion. I tried it, but no errors were found.
mdhankins
13 Posts
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November 27th, 2013 06:00
I actually thought of this a couple minutes after posting. It didn't help though. The administrator account had the exact same options as the other accounts.
I was able to get to the recovery environment after reinstalling Dell Datasafe. Just to be safe, I wiped the whole drive and started over.