Inspiron 14z (N411z) cannot find the webcam

[Bei Piglet]

The laptop came with Win 7. The webcam worked very well, but now it is missing. I am told that it is used by other programs or not connected. What should I do? Thank you.

[DELL-Prateek K]

Hi

Welcome to the Community.

I would suggest you to open device manager and click imaging device and check weather web cam is detected or not.

If it’s detected please install the webcam software from the below mentioned link:

http://dell.to/12Vv5Fu

You can refer to Dell Article 266612 or click the below mentioned link for further help:

 http://dell.to/Y8mkcf

Please revert with the results 

Thanks & Regards
Prateek K
#iworkfordell

[Bei Piglet]

Thank you for your response. I checked and the webcam is not detected. What should I do next? Bei 

[DELL-Prateek K]

Hi

I would suggest you to install Dell Support Center 3.0 from the below mentioned link and click on custom scan and run diagnostics on camera. In case its already installed run tests only. 

Please reply if you have any further questions.

Thanks & Regards
Prateek K
#iworkfordell

[Bei Piglet]

Thank you, but which link?

[DELL-Prateek K]

• Hi

  I would suggest you to install Dell Support Center 3.0 from the below mentioned link and click on custom scan and run diagnostics on camera. In case its already installed run tests only. 

  http://dell.to/IgQaEa

  Please reply if you have any further questions.

  Thanks & Regards
  Prateek K
  #iworkfordell

[Bei Piglet]

Thank you. However, there is no camera in the list, so I cannot run diagnostics. What should I do?

[PudgyOne]

Bei Piglet,

Go to Control panel, programs and features and uninstall Dell Webcam Central.

Download this file, also know as Dell Webcam Central Version 1.40.05

Does the webcam work?

Try Test Webcam What happens?

Did you recently install/reinstall the operating system? If yes, did you install the Desktop/Notebook system software(if applicable) and the chipset drivers first? If not, the rest of the drivers will fail to install. How to Download and Install Drivers in the Correct

Windows 7/8 is supposed to provide the webcam drivers for most Dell computers. If you system needs webcam drivers, go to Drivers & Downloads enter your service tag, then select your operating system. If your system needs webcam drivers, they'll be listed under Input.

Try reading...

Troubleshooting the Dell Webcam and Dell Webcam Central Software

You can try this file, also known as Dell Webcam Central.

Create a new unrestricted user account and try the webcam. Did the webcam work?

If yes, log out and log back in to your account and try the webcam. Did the webcam work?

If no, then the webcam became detached from the motherboard, usually near the webcam

If your computer is under warranty, click on the blue DELL-Prateek K on the next page, start conversation and please provide the following information...

First and last name

shipping address

phone number

email address

service tag

Rick 

[ehabtr]

I'm still having a problem locating the Driver for the webcam. I ordered the Recovery CD from dell for my N411Z  and Webcam is not working.. I download all the drivers from thier website and installed every single one .. still not working. i have one yellow mark in my Devisce manager and i think it is the Webcam ..  in the drivers page under input there is only one file Synaptics Synaptics TouchPad, v.15.3.2.1, A02  and there is nothen for webcam..

please please please HELP !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

[DELL-Chinmay S]

Hi ehabtr,

Please share the operating system installed. 

Are you not able to use Webcam through Dell Webcam central or any other application like Skype etc? 

Check under 'Imaging Devices' in 'Device Manager' and see if the Integrated webcam is getting detected on your computer.

To check webcam in 'Device Manager':

• Click on “Start” and right click on “Computer”.
• Click on “Manage”.
• Click on “Device Manager”.
• Under “Imaging Devices”, you will find the 'Webcam' listed.

If the webcam is listed under Imaging Devices, you may uninstall the 'Webcam' application from control panel and then re-install to see if it works. To re-install webcam central, click on the link: http://dell.to/SZiyuN  

In reference to yellow exclamation mark in 'Device Manager', You may let me know the name of device for which driver needs to be installed. In case, it is listed as 'unknown device', you may check and let me know the hardware ID's of devices for which drivers needs to be installed. Open Device manager --> Right click on the device with yellow exclamation or red cross -- > Properties -- > Then select 'Details' tab. Select Hardware ID by expanding the Device description Drop down menu. Below is an image (as example) which shows how you will find the hardware ID:

 
Please reply with information.