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ramsbr001
1 Copper

Inspiron 15 3520 has problems playing full screen video in apps. The apps I tested are IE 11 Modern, Netflix, and Hyper Powered by YouTube.

When I go to play a video in full screen in any of the apps listed above, the screen will momentarily flash black and then come back on. If I move the mouse, the black flash happens again. I have already tried different graphic drivers. What could it be? Bad ribbon cable? If I use an external monitor this problem, doesn't happen. Please help me.
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1 Reply

RE: Inspiron 15 3520 has problems playing full screen video in apps. The apps I tested are IE 11 Modern, Netflix, and Hyper Powered by YouTube.

Hi Ramsnr001,

Welcome to the Dell Community.

We appreciate the Troubleshooting steps you have performed on the system.

Assuming you are using Windows 7 Operating System, I would suggest you boot the system in 'Safe Mode With Networking' and check.
Follow the steps below to boot the system into 'Safe Mode with Networking'.
1.    Restart the computer.
2.    As the computer boots, press <F8> when the Dell Splash Screen appears.
3.    Scroll down to option ‘Safe mode with networking’ and Click on ‘Enter’ button.
4.    This will boot you into the ‘Safe mode with networking’.

If the issue still persist, click on the link http://dell.to/1w7a22h, Follow the steps in the video and run the hardware diagnostics and let us know the results.

Hope this helps.

Thanks and Regards,
Farooq Ahmed
Dell Social Media and Community Professional
Order Status : http://dell.to/1fgKSTr
Download Drivers : http://dell.to/1hcxG98

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