I have an Inspiron 15 (3542). I tried using a new USB 3.0 device and, unfortunately, it's just running at USB 2.0 speeds. I tried updating the drivers in several different ways - both through Dell and Intel's websites - but every time I got an error message on the install.
I cannot figure out why it says this. I'm running Windows 10 w/ a SSD. Aside from that, the computer is the same as when it came off the assembly line. Here's what I tried to run:
I ran the driver diagnostic from Dell's website which told me to install this file: Chipset_Driver_5R99D_WN32_18.104.22.1683_A00.EXE. That gave me this error: The update installer operation is unsuccessful (note: had screen shot but that post wouldn't go through)
This is from the log file:
[04/24/16 09:10:01] (DupAPI::Execute): *** Shell Execute Error. System error text = The system cannot find the file specified. [04/24/16 09:10:01] (DupAPI::ExecutePayload): *** An unexpected error occured executing SetupME.exe
I then tried to install a chipset specifically for Intel(R) USB 3.0 eXtensible Host Controller (from Dell's website): Chipset_Driver_8JF9V_WN_22.214.171.124_A00.EXE. That gave me this error: This computer does not meet the minimum requirements for installing the software (note: had screen shot but that post wouldn't go through)
Looking at Device Manager, the USB 3.0 device is a native Microsoft driver. This is likely the issue, but unfortunately, I can't seem to figure out how to fix it since the software Dell provides is erroring out.