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studiovann
1 Copper

Inspiron 15 5578 2-in-1 - Bluetooth output skips

Brand new Inspiron 15 5578 : audio skips on bluetooth output. 

When playing audio on Bluetooth to a JBL Flip 3 speaker the playback skips constantly. Not a connectivity issue in regards to my broadband connection as streaking from my phone to the speaker works flawlessly. I have uninstalled and reinstalled drivers for wireless devices.

Any suggestions, very frustrating.. Thanks.

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2 Replies
Moderator
Moderator

RE: Inspiron 15 5578 2-in-1 - Bluetooth output skips

Thank you for your message.


Does this happen irrespective of the volume level or does it happen when the volume is higher than 80 %?


Have you tried connecting an external wired speaker & check if the issue persists?


Complete all Windows update & restart the computer.


Open device manager- expand network adapter – right click on the wireless driver & click on uninstall (do not check the box that says delete driver) & restart the computer. This will refresh the driver.


Note – You have a combo card (Wireless & Bluetooth), when try connecting to the network you will need to input the wireless password


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Saltgrass
4 Ruthenium

RE: Inspiron 15 5578 2-in-1 - Bluetooth output skips

Do you have any other Bluetooth devices you can try this with?  I don't have those speakers but I have headphones and speakers.  When playing music it seems to work OK.  Although I have just heard a couple of times where the output was distorted for a couple of seconds.  I have not heard that before on this Inspiron 17.  I have heard distortion on playback earlier when the processor was running at very slow speeds.

If I walk away from the transmitter, I can loose the connection and the music will stop and start back when I get close again.

Are you streaming in any particular way which may be involved?  I don't know of a way to watch the Bluetooth transfer speeds or signal levels.

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XPS 2720, Inspiron 17 7779, Inspiron 15 7567, XPS 13 9365, Inspiron 1545, TB16 Dock

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