Inspiron 15 7000 (7579) Hinge Issue

Hello,

I had purchased the Dell 15 7579 2-in-1 laptop in December 2016. Few hours into my use, the right hinge got locked while closing the laptop and I wasn't able to close the laptop. As I subtly tried to close the lid I observed the display lid opening up from the sides (As shown in the image below), hence I stopped right there to avoid any further complications. I did go to the carry-in service center nearby and they said a part of the hinge assembly seems to be broken and needs to be replaced but it won't be covered under warranty.

Though the Dell support team has been very supportive throughout, what I'm really disappointed in is the fact that the hinge gave away within just few hours despite my careful usage. Even the service center team is witness to no external damage being evident on my laptop. It's so frustrating to have to pay for the whole hinge assembly for a laptop this new. Is this the Dell Experience for new customers who're stranded in such situations?

I really hope someone from Dell reading this could actually act and deliver a solution and not the usual "Our policies don't allow..." Also, I have come across lot of hinge issues being raised across online channels.

This is absolutely unfair on the part of the customer to bear this cost for a part that didn't last for a few hours. Dell must consider reaching out and looking into this beyond their "Hinge Policy".

P.S: Attaching images for my laptop below.