slake0120
1 Copper

Inspiron 15-7537, Windows 10 upgrade, Video driver problems

After a (somewhat) successful upgrade from Windows 8.1 multiple features not working.

- Video driver for Intel HD Family indicates a code 43 (device manager). Tried looking for an updated driver but was unsuccessful. Cannot adjust the screen resolution in Advanced Display settings. In Display Adapter Properties it indicates that  a "Microsoft Basic Display Driver" is installed.

- Brightens Function keys do not work.

- Wireless On/Off Function keys does not work

- No Sleep mode

I have tried uninstalling the video driver in Device Manger and reinstalling. The systems attempts to install a driver then gets an error and reverts back to the Basic windows driver.

39 Replies
slake0120
1 Copper

RE: Windows 10 Upgrade Problems on Inspiron 15-7537 - Video Driver

Update

I managed to delete the Microsoft driver and instal a Dell driver (Video_Driver_D4MXC_WN_9.18.10.3186_X07.EXE) for Windows 8.

It fixed some issues but.... The Intel graphic utilities do not work. Get message "gfxuiex has stopped working". Also, Windows Photo Viewer also crashes but the Viewer app works fine. 

The Wireless On/Off function key still not working but brightness keys work.

0 Kudos
DELL-Terry B
5 Tungsten

RE: Windows 10 Upgrade Problems on Inspiron 15-7537 - Video Driver

It looks like Dell has released Windows 10 versions of the chipset, video and network drivers

The 10.1.1.7, 00 revision of the Chipset driver 10.18.15.4240, A00 Intel HD graphics, version 17.1.1524.1353, A00 of the Centrino Wireless N 7260 Bluetooth, 18.11.0_A00 Centrino Wireless N 7260 wireless driver and the rev 7655Y_WN64_10.1.505.2015_A00.EXE Realtek Ethernet Controller driver.

If you are still having a problem give them a try and see if it helps out.

 

TB

Specialize in Laptops, Mobile Devices
#IWork4Dell

0 Kudos
slake0120
1 Copper

RE: Inspiron 15-7537, Windows 10 upgrade, Video driver problems

I have tried to install the video driver you suggested above with no luck. I uninstalled the Windows 8 driver first. Will not attempt other driver updates because, yet. Other devices seem to work OK.

During the install I got the message - "The driver being installed is not valid for this computer. Please obtain the appropriate driver from the computer manufacturer."

Install Log follows:

[08/03/15 14:55:43]    Update Package Execution Started
[08/03/15 14:55:43]    Original command line: "C:\Users\Aedes\Downloads\Video_Driver_RWC5K_WN32_10.18.15.4240_A00(1).EXE"
[08/03/15 14:55:43]    DUP Framework EXE Version: 3.3.1.70
[08/03/15 14:55:43]    DUP Release: RWC5KA00
[08/03/15 14:55:43]    Intializing framework...
[08/03/15 14:56:00]    logo.png
[08/03/15 14:56:14]    User Command: attended
[08/03/15 14:56:14]    DUP Capabilities Value: 41943039 (0x27FFFFF)
[08/03/15 14:56:14]    DUP Vendor Software Version: 10.18.15.4240
[08/03/15 14:56:14]    Local System/Model Compatible with this Package? Yes
[08/03/15 14:56:14]    Local System OS Version: 10.0.0.0
[08/03/15 14:56:14]    OS Compatible with this Package? Yes
[08/03/15 14:56:14]    Local System OS Language: EN
[08/03/15 14:56:14]    Language Compatible with this Package? Yes
[08/03/15 14:56:14]    Extraction-miniunz path: C:\PROGRA~3\dell\drivers\VIDEO_~1.424\miniunz.exe
[08/03/15 14:56:14]    Extraction-arguments:  -x C:\Users\Aedes\DOWNLO~1\VIDEO_~3.EXE -o -d C:\PROGRA~3\dell\drivers\VIDEO_~1.424
[08/03/15 14:56:23]    Extraction-GetExitCode: 0
[08/03/15 14:56:23]    Identified Behavior : attended
[08/03/15 14:56:23]    Temporary payload log file name: C:\ProgramData\dell\drivers\Video_Driver_RWC5K_WN32_10.18.15.4240_A00(1)\DUP48B8.tmp
[08/03/15 14:56:23]    Translated Command Line : setup.exe /report "C:\ProgramData\dell\drivers\Video_Driver_RWC5K_WN32_10.18.15.4240_A00(1)\DUP48B8.tmp"
[08/03/15 14:56:23]    Path : C:\ProgramData\dell\drivers\Video_Driver_RWC5K_WN32_10.18.15.4240_A00(1)
[08/03/15 14:56:23]    Identified Behavior : attended
[08/03/15 15:01:13]    Append Vendor Software Log: C:\ProgramData\dell\drivers\Video_Driver_RWC5K_WN32_10.18.15.4240_A00(1)\DUP48B8.tmp
[08/03/15 15:01:13]    
--- Start of Vendor Software Log ---

[08/03/15 15:01:13]    Unicode payload log file detected.
[08/03/15 15:01:13]    >>> 8/03/2015 14:56:55:875
[Install Configuration]
  Installer Version: 1.6.20.0
  Compile date = Thu May 28 09:55:42 2015
  OS command line = "C:\ProgramData\Dell\drivers\Video_Driver_RWC5K_WN32_10.18.15.4240_A00(1)\Setup.exe" /report "C:\ProgramData\dell\drivers\Video_Driver_RWC5K_WN32_10.18.15.4240_A00(1)\DUP48B8.tmp"
  Effective command line = /report "C:\ProgramData\dell\drivers\Video_Driver_RWC5K_WN32_10.18.15.4240_A00(1)\DUP48B8.tmp"
  Windows Version = Windows 10
  Platform = 64 bit
  Core Version = 3.0.1 (IIF2++)
  System up time = 378 sec
  Source: C:\ProgramData\Dell\drivers\Video_Driver_RWC5K_WN32_10.18.15.4240_A00(1)
[Languages]
  0401 - C:\ProgramData\Dell\drivers\Video_Driver_RWC5K_WN32_10.18.15.4240_A00(1)\Lang\ar-SA\setup.exe.mui
  0405 - C:\ProgramData\Dell\drivers\Video_Driver_RWC5K_WN32_10.18.15.4240_A00(1)\Lang\cs-CZ\setup.exe.mui
  0406 - C:\ProgramData\Dell\drivers\Video_Driver_RWC5K_WN32_10.18.15.4240_A00(1)\Lang\da-DK\setup.exe.mui
  0407 - C:\ProgramData\Dell\drivers\Video_Driver_RWC5K_WN32_10.18.15.4240_A00(1)\Lang\de-DE\setup.exe.mui
  0408 - C:\ProgramData\Dell\drivers\Video_Driver_RWC5K_WN32_10.18.15.4240_A00(1)\Lang\el-GR\setup.exe.mui
  0409 - C:\ProgramData\Dell\drivers\Video_Driver_RWC5K_WN32_10.18.15.4240_A00(1)\Lang\en-US\setup.exe.mui
  0C0A - C:\ProgramData\Dell\drivers\Video_Driver_RWC5K_WN32_10.18.15.4240_A00(1)\Lang\es-ES\setup.exe.mui
  040B - C:\ProgramData\Dell\drivers\Video_Driver_RWC5K_WN32_10.18.15.4240_A00(1)\Lang\fi-FI\setup.exe.mui
  040C - C:\ProgramData\Dell\drivers\Video_Driver_RWC5K_WN32_10.18.15.4240_A00(1)\Lang\fr-FR\setup.exe.mui
  040D - C:\ProgramData\Dell\drivers\Video_Driver_RWC5K_WN32_10.18.15.4240_A00(1)\Lang\he-IL\setup.exe.mui
  041A - C:\ProgramData\Dell\drivers\Video_Driver_RWC5K_WN32_10.18.15.4240_A00(1)\Lang\hr-HR\setup.exe.mui
  040E - C:\ProgramData\Dell\drivers\Video_Driver_RWC5K_WN32_10.18.15.4240_A00(1)\Lang\hu-HU\setup.exe.mui
  0410 - C:\ProgramData\Dell\drivers\Video_Driver_RWC5K_WN32_10.18.15.4240_A00(1)\Lang\it-IT\setup.exe.mui
  0411 - C:\ProgramData\Dell\drivers\Video_Driver_RWC5K_WN32_10.18.15.4240_A00(1)\Lang\ja-JP\setup.exe.mui
  0412 - C:\ProgramData\Dell\drivers\Video_Driver_RWC5K_WN32_10.18.15.4240_A00(1)\Lang\ko-KR\setup.exe.mui
  0414 - C:\ProgramData\Dell\drivers\Video_Driver_RWC5K_WN32_10.18.15.4240_A00(1)\Lang\nb-NO\setup.exe.mui
  0413 - C:\ProgramData\Dell\drivers\Video_Driver_RWC5K_WN32_10.18.15.4240_A00(1)\Lang\nl-NL\setup.exe.mui
  0415 - C:\ProgramData\Dell\drivers\Video_Driver_RWC5K_WN32_10.18.15.4240_A00(1)\Lang\pl-PL\setup.exe.mui
  0416 - C:\ProgramData\Dell\drivers\Video_Driver_RWC5K_WN32_10.18.15.4240_A00(1)\Lang\pt-BR\setup.exe.mui
  0816 - C:\ProgramData\Dell\drivers\Video_Driver_RWC5K_WN32_10.18.15.4240_A00(1)\Lang\pt-PT\setup.exe.mui
  0418 - C:\ProgramData\Dell\drivers\Video_Driver_RWC5K_WN32_10.18.15.4240_A00(1)\Lang\ro-RO\setup.exe.mui
  0419 - C:\ProgramData\Dell\drivers\Video_Driver_RWC5K_WN32_10.18.15.4240_A00(1)\Lang\ru-RU\setup.exe.mui
  041B - C:\ProgramData\Dell\drivers\Video_Driver_RWC5K_WN32_10.18.15.4240_A00(1)\Lang\sk-SK\setup.exe.mui
  0424 - C:\ProgramData\Dell\drivers\Video_Driver_RWC5K_WN32_10.18.15.4240_A00(1)\Lang\sl-SI\setup.exe.mui
  041D - C:\ProgramData\Dell\drivers\Video_Driver_RWC5K_WN32_10.18.15.4240_A00(1)\Lang\sv-SE\setup.exe.mui
  041E - C:\ProgramData\Dell\drivers\Video_Driver_RWC5K_WN32_10.18.15.4240_A00(1)\Lang\th-TH\setup.exe.mui
  041F - C:\ProgramData\Dell\drivers\Video_Driver_RWC5K_WN32_10.18.15.4240_A00(1)\Lang\tr-TR\setup.exe.mui
  0804 - C:\ProgramData\Dell\drivers\Video_Driver_RWC5K_WN32_10.18.15.4240_A00(1)\Lang\zh-CN\setup.exe.mui
  0404 - C:\ProgramData\Dell\drivers\Video_Driver_RWC5K_WN32_10.18.15.4240_A00(1)\Lang\zh-TW\setup.exe.mui
  User default LangID: 0x409
  User default UI language: 0x409
  Loaded language 0409
[Checking requirements]
* Enabling DPIAware was successful
  Checking for admin rights
  Admin rights OK
  Checking OS
  OS check OK
  Checking .NET configuration
  Check Pass.  Found ID: 8 , Min ID: 4
  .NET check OK
[Scanning drivers]
  Scanning drivers
  Found INF = C:\ProgramData\Dell\drivers\Video_Driver_RWC5K_WN32_10.18.15.4240_A00(1)\DisplayAudio\6.16.00.3177\IntcDAud.inf
  Found INF = C:\ProgramData\Dell\drivers\Video_Driver_RWC5K_WN32_10.18.15.4240_A00(1)\DisplayAudio\8.20.00.485\IntcDAud.inf
  Found INF = C:\ProgramData\Dell\drivers\Video_Driver_RWC5K_WN32_10.18.15.4240_A00(1)\Graphics\igdlh64.inf
  [INF Info]
    INF = C:\ProgramData\Dell\drivers\Video_Driver_RWC5K_WN32_10.18.15.4240_A00(1)\DisplayAudio\6.16.00.3177\IntcDAud.inf
*   Section <PackageInfo> Key <Sequence> not found in INF
    Date = 06/10/2015
    Version = 6.16.00.3177
    ClassGUID = {4D36E96C-E325-11CE-BFC1-08002BE10318}
    PackageInfo.Name = DAUDIO
    PackageInfo.Sequence = 0
    Manufacturer = Intel,NTAMD64.6.0,NTAMD64.6.1,NTAMD64.6.2
    Resolved Manufacturer = Intel.NTAMD64.6.2
    Inf supports 64 bit.
    Description: Intel(R) Display Audio
    HardwareID = IntcDAudModel8,HDAUDIO\FUNC_01&VEN_8086&DEV_2807&SUBSYS_80860101,HDAUDIO\FUNC_01&VEN_8086&DEV_2807
    Description: Intel(R) Display Audio
    HardwareID = IntcDAudModel8,HDAUDIO\FUNC_01&VEN_8086&DEV_2808&SUBSYS_80860101,HDAUDIO\FUNC_01&VEN_8086&DEV_2808
    Description: Intel(R) Display Audio
    HardwareID = IntcDAudModel8,HDAUDIO\FUNC_01&VEN_8086&DEV_2883&SUBSYS_80860101,HDAUDIO\FUNC_01&VEN_8086&DEV_2883
    Matched HardwareID = HDAUDIO\FUNC_01&VEN_8086&DEV_2807&SUBSYS_80860101
    Installed Driver = {4d36e96c-e325-11ce-bfc1-08002be10318}\0001
*   Section <PackageInfo> Key <Name> not found in INF
    Matched HardwareID = HDAUDIO\FUNC_01&VEN_8086&DEV_2807
    Installed Driver = {4d36e96c-e325-11ce-bfc1-08002be10318}\0001
*   Section <PackageInfo> Key <Name> not found in INF
    Found current package 10.0.10240.16384
    Found current package INF: C:\WINDOWS\inf\hdaudio.inf
    Found current package Installed INF: hdaudio.inf
  [INF Info]
    INF = C:\ProgramData\Dell\drivers\Video_Driver_RWC5K_WN32_10.18.15.4240_A00(1)\DisplayAudio\8.20.00.485\IntcDAud.inf
*   Section <PackageInfo> Key <Sequence> not found in INF
    Date = 06/11/2015
    Version = 8.20.00.485
    ClassGUID = {4D36E96C-E325-11CE-BFC1-08002BE10318}
    PackageInfo.Name = DAUDIO
    PackageInfo.Sequence = 0
    Manufacturer = Intel,NTAMD64.6.2
    Resolved Manufacturer = Intel.NTAMD64.6.2
    Inf supports 64 bit.
    Description: Intel(R) Display Audio
    HardwareID = IntcAudModel,HDAUDIO\FUNC_01&VEN_8086&DEV_2809&SUBSYS_80860101,HDAUDIO\FUNC_01&VEN_8086&DEV_2809
    Description: Intel(R) Display Audio
    HardwareID = IntcAudModel,INTELAUDIO\FUNC_01&VEN_8086&DEV_2809&SUBSYS_80860101,INTELAUDIO\FUNC_01&VEN_8086&DEV_2809
  [INF Info]
    INF = C:\ProgramData\Dell\drivers\Video_Driver_RWC5K_WN32_10.18.15.4240_A00(1)\Graphics\igdlh64.inf
*   Section <PackageInfo> Key <Sequence> not found in INF
    Date = 06/16/2015
    Version = 10.18.15.4240
    ClassGUID = {4D36E968-E325-11CE-BFC1-08002BE10318}
    PackageInfo.Name = Graphics
    PackageInfo.Sequence = 0
    Manufacturer = IntelGfx,NTamd64.6.1,NTamd64.6.2,NTamd64.6.3,NTamd64.10.0
    Resolved Manufacturer = IntelGfx.NTamd64.10.0
    Inf supports 64 bit.
    Description: Intel(R) HD Graphics
    HardwareID = iHSWD_w10,PCI\VEN_8086&DEV_0402
    Description: Intel(R) HD Graphics
    HardwareID = iHSWM_w10,PCI\VEN_8086&DEV_0406
    Description: Intel(R) HD Graphics 4600
    HardwareID = iHSWD_w10,PCI\VEN_8086&DEV_0412
    Description: Intel(R) HD Graphics 4600
    HardwareID = iHSWM_w10,PCI\VEN_8086&DEV_0416
    Description: Intel(R) HD Graphics 4400
    HardwareID = iHSWD_w10,PCI\VEN_8086&DEV_041E
    Description: Intel(R) HD Graphics
    HardwareID = iHSWM_w10,PCI\VEN_8086&DEV_0A06
    Description: Intel(R) HD Graphics Family
    HardwareID = iHSWM_w10,PCI\VEN_8086&DEV_0A16
    Description: Intel(R) HD Graphics 5000
    HardwareID = iHSWM_w10,PCI\VEN_8086&DEV_0A26
    Description: Intel(R) Iris(TM) Graphics 5100
    HardwareID = iHSWM_w10,PCI\VEN_8086&DEV_0A2E
    Description: Intel(R) HD Graphics Family
    HardwareID = iHSWM_w10,PCI\VEN_8086&DEV_0A1E
    Description: Intel(R) HD Graphics
    HardwareID = iHSWM_w10,PCI\VEN_8086&DEV_0A0E
    Description: Intel(R) Iris(TM) Pro Graphics 5200
    HardwareID = iHSWM_w10,PCI\VEN_8086&DEV_0D26
    Description: Intel(R) Iris(TM) Pro Graphics 5200
    HardwareID = iHSWD_w10,PCI\VEN_8086&DEV_0D22
    Description: Intel(R) HD Graphics
    HardwareID = iHSWD_w10,PCI\VEN_8086&DEV_040A
    Description: Intel(R) HD Graphics P4600/P4700
    HardwareID = iHSWD_w10,PCI\VEN_8086&DEV_041A
    Description: Intel(R) HD Graphics
    HardwareID = iBDWM_w10,PCI\VEN_8086&DEV_1606
    Description: Intel(R) HD Graphics
    HardwareID = iBDWM_w10,PCI\VEN_8086&DEV_160E
    Description: Intel(R) HD Graphics 5500
    HardwareID = iBDWM_w10,PCI\VEN_8086&DEV_1616
    Description: Intel(R) HD Graphics 6000
    HardwareID = iBDWM_w10,PCI\VEN_8086&DEV_1626
    Description: Intel(R) HD Graphics 5300
    HardwareID = iBDWM_w10,PCI\VEN_8086&DEV_161E
    Description: Intel(R) HD Graphics 5600
    HardwareID = iBDWM_w10,PCI\VEN_8086&DEV_1612
    Description: Intel(R) HD Graphics P5700
    HardwareID = iBDWM_w10,PCI\VEN_8086&DEV_161A
    Description: Intel(R) Iris(TM) Pro Graphics 6200
    HardwareID = iBDWM_w10,PCI\VEN_8086&DEV_1622
    Description: Intel(R) Iris(TM) Pro Graphics P6300
    HardwareID = iBDWM_w10,PCI\VEN_8086&DEV_162A
    Description: Intel(R) Iris(TM) Graphics 6100
    HardwareID = iBDWM_w10,PCI\VEN_8086&DEV_162B
    Matched HardwareID = PCI\VEN_8086&DEV_0A16
    Installed Driver = {4d36e968-e325-11ce-bfc1-08002be10318}\0000
    Found current package 10.18.15.4240
    Found current package INF: C:\WINDOWS\inf\oem82.inf
    Found current package Installed INF: oem82.inf
  Removed C:\ProgramData\Dell\drivers\Video_Driver_RWC5K_WN32_10.18.15.4240_A00(1)\DisplayAudio\8.20.00.485\IntcDAud.inf
  Checking 4 part DID's
  if nInfIdCount == 2
  opening INF file C:\WINDOWS\inf\oem82.inf
  Removed INF = C:\ProgramData\Dell\drivers\Video_Driver_RWC5K_WN32_10.18.15.4240_A00(1)\Graphics\igdlh64.inf
!   Installed driver uses 4IDs and installing driver uses less. Get driver from manufacturer website.
IIF will NOT initiate reboot
Exit code = 0xA040
ResultCode = 41024
<<< 8/03/2015 15:01:13:041


[08/03/15 15:01:13]    
--- End of Vendor Software Log ---

[08/03/15 15:01:13]    Vendor Software Return Code: 64
[08/03/15 15:01:13]    logo.png
[08/03/15 15:01:13]    (MUPXMLParser::GetResultName): *** Vendor Return Code is not found in Mup.xml
[08/03/15 15:01:13]    Name of Exit Code:
[08/03/15 15:01:13]    (DupAPI::GetReturnCode): *** Unable to find DUP value for:
[08/03/15 15:01:13]    Exit Code set to: 1 (0x1)
[08/03/15 15:01:13]    Result: FAILURE
[08/03/15 15:01:23]    Open file: C:\ProgramData\Dell\UpdatePackage\Log\Video_Driver_RWC5K_WN32_10.18.15.4240_A00(1).txt

 

0 Kudos
fasadi
1 Copper

RE: Inspiron 15-7537, Windows 10 upgrade, Video driver problems

I have installed all new driver for my DELL.

But i have suspension problem. My laptop often does not go to sleep and often does not start again from the suspension .

In addition , the new driver Chipset_Driver_K5DJD_WN32_11.0.0.1153_A00.EXE not install the driver but the driver 1.0.0.1153 1.0.0.1146 .

DELL-Terry B
5 Tungsten

RE: Inspiron 15-7537, Windows 10 upgrade, Video driver problems

slake0120 and fasadi,

I will be sending you a friend request shortly, I would like to get your system information and possibly find different drivers.

 

TB

Specialize in Laptops, Mobile Devices
#IWork4Dell

0 Kudos
fasadi
1 Copper

RE: Inspiron 15-7537, Windows 10 upgrade, Video driver problems

When i find system information?

All the driver Dell in my PC was installed correctly.

0 Kudos
fasadi
1 Copper

RE: Inspiron 15-7537, Windows 10 upgrade, Video driver problems

I may have found what causes the problem on the suspension . It seems to have a hardware key to the use of a program. Windows 8.1 was not the problem , however .
I will continue to keep your PC under control .

The fact remains that private network set with the PC should not be suspended , but I think this is a Windows problem .
0 Kudos
fasadi
1 Copper

RE: Inspiron 15-7537, Windows 10 upgrade, Video driver problems

Isn't the hardware Key.

0 Kudos
slake0120
1 Copper

RE: Inspiron 15-7537, Windows 10 upgrade, Video driver problems

After being advised by Dell that a clean install might be the best course of action I did so. Fortunately this was not my primary PC so backing up stuff was easy.

The clean install went smoothly (except for requests for a product key which I skipped and the system indicated that Win 10 was activated after install).

After install I noticed 2 devices with problems (no driver). I ran the Dell driver assessment tool and it found 3 drivers to install.

Drivers executed in this sequence:

Chipset_Driver_K5DJD_WN32_11.0.0.1153_A00

Serial-ATA_Driver_P2YH0_WN32_14.5.0.1081_A00

Chipset_Driver_K5DJD_WN32_11.0.0.1153_A00

After I installed the 3 drivers, there was still one bad device reported (Other Devices > PCI Device). After I did a search for the device hardware ID I discovered a similar problem on the Dell Forum. The problem was with the SD driver. The solution was a Realtek Card Reader Driver V10.0.370.102 for Win 10.

All is OK but not perfect but for now good enough. I consider this issue closed.

0 Kudos